Compliance and Operational Risk Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:

This job is responsible for executing second line of defense compliance and operational risk oversight for a Front Line Unit, Control Function, and/or Third Parties. Key responsibilities include ensuring requirements of the Global Compliance Enterprise Policy, the Operational Risk Management Enterprise Policy (collectively "the Policies"), the Compliance and Operational Risk Management Program and Standard Operating Procedures are implemented and identifying, challenging, escalating, and mitigating risks in a timely manner.  

We are looking for a seasoned risk leader to join the second line of defense, providing oversight and challenge for Employee Technology Support (ETS) and Employee Experience Technology (EET), two forward-looking CIO organizations within Global Technology.  This is a high-impact opportunity to influence how we manage risk across platforms that directly affect all employee productivity, experience, and innovation across the enterprise.

Employee Technology Support (ETS) has a global reach, providing technology support to teammates across 28 countries.

•  Support Channels: Services delivered via self-service, Global Service Desk, and Remote Site Support. 
•  High-Touch Coverage: Dedicated support for revenue-generating lines of business, traders, and senior executives. 
• Comprehensive Services: Handles inquiries, fulfills requests, and troubleshoots issues related to: End-user technology (desktop, laptop, virtual desktop), Collaboration and content platforms, Productivity tools and applications, Messaging, corporate mobile, and real-time communications.

Employee Experience Technology (EET) delivers servicing technology for ETS and supports some of the most dynamic areas in our technology ecosystem, including:

• Global Enablement: Provides teammates with essential technologies—productivity, collaboration, mobile, hardware, and print/fax/scan
• Experience Design & Accessibility for internal applications. 
• AI-Driven Innovation: Enhances work through Artificial Intelligence (AI) solutions, automation, and modern developer tooling.   
• Strategic Solutions Delivery: Designs and delivers modern technology solutions supporting critical staff organizations, including the Chief People Organization, Real Estate, Strategy & Enterprise Platforms, Audit & Credit Review, and Legal.

In this role, you'll be a strategic partner to senior technology leaders, helping to ensure that risk is thoughtfully managed as we evolve our platforms and capabilities. 
Responsibilities:

• Assesses risks and effectiveness of Front Line Unit (FLU) processes and controls to ensure compliance with applicable laws, rules, and regulations, while responding to regulatory inquiries, other audits, and examinations
• Engages in activities to provide independent compliance and operational risk oversight of FLU or Control Function (CF) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively the Policies) and the Compliance and Operational Risk Management Program and Standard Operating Procedures
• Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses
• Manages inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities
• Assists in the development of independent risk management reporting for respective area(s) of coverage as input into country/regional governance and management routines
• Analyzes and interprets applicable laws, rules, and regulations to provide clear and practical advice to stakeholders, and identify and manage risks
• Reviews and challenges FLU/CF process, risk, Single Process Inventory, and FLU/CF Risk and Control Self-Assessment related to themes or trends, while monitoring the regulatory environment to identify regulatory changes applicable to area(s) of coverage
   

Key responsibilities include:

• Executing the Compliance and Operational Risk Management Program with rigor and adaptability.
• Engaging senior technology leaders, providing credible challenges and clear risk insights.
• Identifying and assessing emerging risks tied to employee-facing technologies and innovation.
• Designing forward-thinking risk assessments that go beyond checklists to uncover real vulnerabilities and opportunities. 
• Driving a culture of proactive risk management across the ETS and EET organizations.

Benefits of Role:

• Enterprise Visibility: You'll work closely with senior leaders across Global Technology and Risk, influencing decisions that shape the employee experience.
• Strategic Impact: Help define how we manage risk in areas like AI, accessibility, and developer enablement.
• Career Growth: This role offers a unique opportunity to expand your leadership footprint and deepen your expertise in both technology and risk.
   

Required Qualifications:

• Education: Bachelor's Degree
• Experience: Minimum 5 years of relevant business and functional experience

Required Skills:

• Compliance, Operational Risk, or Technology Risk Experience: Proven background in risk-related disciplines; strong experience with the Global Compliance & Operational Risk program from a 1st or 2nd line perspective.
• Strategic Thinking: Ability to translate complex risk concepts into clear, actionable guidance.
• Exceptional Communication & Influence: Communicates with clarity and impact; comfortable engaging at the executive level and shaping outcomes.
• AI Fluency & Analytical Skills: Leverages AI tools and data to inform risk assessments and drive decision-making.
• Business Acumen: Familiarity with GCOR programs, Global Technology policies, and ETS and EET processes and risks.
• Risk & Issue Management: Skilled in identifying, assessing, and remediating operational risks and issues.
• Reporting & Insights: Proficient in generating actionable insights through data analysis and reporting tools.
• Stakeholder Engagement: Builds trust, challenges constructively, and partners effectively across the enterprise.

Skills:

• Advisory
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Reporting
• Risk Management
• Critical Thinking
• Influence
• Interpret Relevant Laws, Rules, and Regulations
• Issue Management
• Policies, Procedures, and Guidelines Management
• Business Process Analysis
• Decision Making
• Negotiation
• Process Management
• Written Communication
   

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington American Blvd - Hopewell Bldg 6 (NJ2600)Pay and benefits informationPay range$97, $192,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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