Entry Level AT&T Assistant

2 days ago

Lakewood, California, United States SoCal Consulting Group Full time

Join our sales and business consulting firm as an Entry Level AT&T Assistant and become the benchmark for excellence in Long Beach. The Entry Level AT&T Assistant will not just represent AT&T—you will embody it, ensuring your performance is the new standard against which all others are measured.

As an Entry Level AT&T Assistant, you will accept the mandate for operational supremacy. Through our proprietary training, the Entry Level AT&T Assistant will learn to wield AT&T Wireless with unmatched expertise, rule over the CRM, and command collaborative missions to eradicate service delays, ensuring AT&T Wireless' total victory.

Why the Entry Level AT&T Assistant Role Matters

You don't just process orders; you fortify decisions. The Entry Level AT&T Assistant's expertise and assurance build a firewall of confidence, ensuring customers feel bulletproof in their choice, protected from doubt and second-guessing.

Day-to-Day Duties of the Entry Level AT&T Assistant

  • Educate customers on AT&T wireless plans, device features, and bundled service benefits using approved campaign materials and digital tools.
  • Assist with account setup, document verification, and service activation through CRM platforms to ensure smooth onboarding.
  • Monitor customer interactions, service milestones, and feedback to support campaign reporting and performance tracking.
  • Coordinate with internal AT&T teams to resolve service delays and maintain timely delivery across wireless activations.
  • Maintain accurate CRM records to support forecasting, retention efforts, and customer satisfaction metrics.
  • Share customer insights and engagement trends to help refine outreach strategies and improve wireless service delivery.

What We're Looking For in an Entry Level AT&T Assistant

  • High school diploma or GED required; coursework in communications, marketing, or business is a plus.
  • Experience in customer engagement, sales support, or account coordination, preferably in telecom, wireless, or subscription-based services.
  • Strong communication and problem-solving skills, with the ability to guide customers through wireless plan selection, device setup, and service activation.
  • Proficient in CRM systems, with a focus on tracking engagement data, campaign performance, and service resolution timelines.
  • Available during business hours and scheduled campaign activations, with flexibility to support outreach efforts and ensure service alignment across AT&T wireless initiatives.

Job Type: Full-time

Pay: $3, $5,000.00 per month

Benefits:

  • 401(k)

Work Location: In person

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