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prn direct support professional

3 weeks ago

Dallas, Texas, United States Metrocare Services Full time

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.


Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

JOB DESCRIPTION

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. Serves as part of the interdisciplinary team in identifying and addressing needs of the consumer. To include, but not limited to consumer training needs, daily living skills, symptom support and utilizing resources and referrals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

  • Ability to function independently as a team member in work setting.
  • Able to work collaboratively with co-workers.
  • Ability to present psych-educational material in a manner understandable to consumers.
  • Ability to display sensitivity to clinical issues presented by consumers.e
  • Ability to clearly and effectively document clinical progress in an automated record keeping system.
  • Ability to train consumer in community setting.
  • Able to intervene in consumer crisis situations.
  • Maintain agency-required training.
  • Be flexible in response to the changing needs of the consumers, program and agency.
  • Conduct Self in a professional manner
  • Maintain non-judgmental attitude toward patients.
  • Demonstrate the ability to relate effectively to consumers, their families and other staff.
  • Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

  • Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
  • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
  • Adheres to agency policies and procedures.
  • Meets established deadlines and performance expectations; promptly informs his/her supervisor of issues that may interfere with doing so
  • Follows written and verbal instructions, seeking timely clarification when needed
  • Maintains the physical present ability of the work environment in a tidy and organized manner; reports facility maintenance needs to the local facility manager when observed.
  • Displays a positive attitude that promotes harmony and teamwork, and demonstrates an atmosphere of customer friendliness and professionalism.
  • Dresses in a professional manner, adhering to the agency dress code, and refrains from clothing that may be disruptive to consumers or other staff on the unit.
  • Maintains an acceptable work record by being punctual to arrive at work and return from breaks; requests Planned Leave within acceptable time frames established by the supervisor to insure adequate coverage is available on the unit.
  • Attempts to perform all tasks with attention to a high degree of accuracy and professionalism.
  • Develops and maintains effective working relationships with co-workers and other inter/intra agency staff.
  • Follows the administrative chain of command in addressing work related issues.
  • Refrains from gossip or personal conversation within the hearing of consumers or collaterals.
  • Responds to requests for service in a professional and courteous manner.
  • Resolves conflicts in a manner that demonstrates respect for self and others.
  • Maintains current licensure status, as appropriate, and supplies Human Resources personnel with copies of current or renewed licenses/credentials prior to rendering/ billing for services.
  • Participates in continuing educational activities as required by appropriate licensing bodies, provides copies of CEU attendance if requested, and maintains current status on all agency required training.
  • Participates in regularly scheduled supervision, team staffing, and unit staff meetings.
  • Informs appropriate unit personnel of scheduled appointments or expected visitors to the unit. Refrains from bringing children and other family members to the unit except for brief periods of time on rare occasion.
  • Wears a Dallas Metrocare employee badge on the unit or at central administrative offices at all times.

QUALIFICATIONS
EDUCATION AND EXPERIENCE:

  • High School or GED with 1-2 years experience in mental health preferred.
  • Prefer experience in teaching living skills and / or psycho/educational material.

MATHEMATICAL SKILLS:

  • Basic math skills required.

REASONING ABILITY:

  • Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

  • Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
  • Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.

Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Benefits Information and Perks:

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:

  • Medical/Dental/Vision

  • Paid Time Off

  • Paid Holidays

  • Employee Assistance Program

  • Retirement Plan, including employer matching

  • Health Savings Account, including employer matching

  • Professional Development allowance up to $2000 per year

  • Bilingual Stipend – 6% of the base salary

  • Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
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