Partner Success Manager

Partner Success Manager - Frog Street

At Frog Street, we believe every child deserves to grow up in a joyful and kinder world. We empower early childhood educators with confidence, tools, and resources to create nurturing classrooms where children feel safe, seen, and ready to thrive. Through play-based learning, innovative curriculum, professional development, and actionable insights, we help shape future generations to be confident, kind, and curious.

About the Role

The Partner Success Manager (PSM) serves as the primary relationship owner for medium- to high-touch partners, delivering exceptional, personalized support. This role blends strategic relationship-building with hands-on solutioning-ensuring partners achieve their goals while driving retention, renewals, and expansion. The PSM will maintain consistent touchpoints, provide white-glove service, and act as a trusted advisor to key stakeholders.

Because Frog Street is dedicated to supporting early childhood educators, this role requires strong Early Childhood teaching experience combined with sales-oriented skills, including renewal conversations, upsell strategy, and growth-focused account management.

Must Haves (Non-Negotiable)

• Direct Early Childhood teaching experience (required).
• Experience in a sales, revenue, or account growth-focused role (renewals, upselling, account expansion, or customer success with sales KPIs).
• Ability to translate classroom experience into strategic partnership support and solution positioning.
• Strong relationship-building skills with confidence leading renewal and retention conversations.
• Comfort delivering presentations, trainings, or webinars to educator and administrator audiences.

Key Responsibilities

• Manage a portfolio of medium- to high-touch partners, delivering a tailored, high-value experience.
• Use Early Childhood classroom expertise to create clear, engaging support resources that strengthen educator implementation of Frog Street curriculums.
• Build and maintain strong relationships with administrators and decision-makers, including multi-year implementation planning and scheduled goal-review meetings (print, digital, PD).
• Manage partner relationships and revenue workflows through Salesforce.
• Conduct regular partner check-ins, including monthly cadences and Success/Health Reviews using usage and impact data.
• Lead renewal and expansion conversations that align with partner goals and drive long-term revenue stability.
• Provide on-site and virtual support as needed to deepen strategic partnerships.
• Identify and execute opportunities for upsell, expansion, and additional value.
• Deliver Early Childhood-focused webinars that promote Frog Street's suite of solutions.
• Serve as a trusted advisor, guiding partners through challenges, opportunities, and strategic initiatives.
• Collaborate with internal teams (Sales, PD, Support, Product) to ensure seamless partner experiences.
• Contribute to building scalable systems, processes, and best practices.
• Travel up to 25%.

Qualifications

• Early Childhood teaching experience required; Early Childhood coaching experience preferred.
• Experience in the education or EdTech market required.
• Demonstrated success managing medium- to high-touch partner accounts with a sales or revenue component.
• Background in administration, implementation, training, or EdTech preferred.
• Experience delivering Early Childhood-specific webinars to promote curriculum or professional development solutions.
• Excellent communication, presentation, and relationship-building skills with high emotional intelligence.
• Skilled in leading health checks, renewal conversations, and solution positioning.
• Proven ability to drive partner satisfaction, retention, and growth.
• Strong organizational and project management skills; able to manage multiple accounts simultaneously.
• Experience with SaaS, CRMs, and partner/customer success tools.
• Collaborative mindset with the ability to influence cross-functional teams.

Equal Employment Opportunity Statement: Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, employment applicants, and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.