Client Partnership Manager

Put our Clients First, Always

As a Client Partnership Manager, you are more than an account manager—you are a strategic partner and trusted advisor to our clients. Your role is to deeply understand their business, provide tailored solutions, and ensure their branded uniform, apparel, & promotional items programs run seamlessly. 

You take a proactive approach, identifying challenges before they arise and delivering insights that help clients optimize their programs. Your expertise transforms uniform programs into effortless, cost-effective solutions that support business operations and enhance employee experience.

Managing a $4M+ portfolio, you lead program execution across multiple locations, ensuring every client receives exceptional service, data-driven recommendations, and long-term value. You don't just react—you anticipate, strategize, and deliver results.

If you thrive on building deep relationships, solving business challenges, and making a measurable impact, this is the role for you.

What's in It for You?

•  Competitive base pay + annual bonus for driving client success and strengthening partnerships.
• Ownership & autonomy to shape strategic client programs and drive meaningful results.
• A culture built on service, innovation, and collaboration.
• Comprehensive benefits, including medical, dental, and vision for you and your family.
• 401(k) with company match to invest in your future.
• 4-week sabbatical after 5 years, recognizing your dedication.
• A company that gives back – we donate 10% of annual profits to charity and offer paid volunteer time.
• 6 weeks of paid parental leave, because family matters.

How You'll Drive Client Success

Be a Strategic Partner

• Serve as the primary relationship lead, ensuring clients see us as a strategic partner, not just a vendor.
• Understand each client's business, industry, and challenges to provide tailored, value-driven solutions.
• Offer data-backed insights and innovative recommendations that enhance efficiency and long-term success.

Strengthen Relationships & Maximize Value

• Lead regular business reviews, delivering performance insights and cost-saving opportunities.
• Customize uniform programs to align with client needs, ensuring the best product selection, pricing, and service.
• Maintain a strong in-person presence, engaging regularly with client leadership.
• Find opportunities to reduce costs for our clients

Anticipate Needs & Provide Proactive Solutions

• Identify risks before they become issues, ensuring smooth program execution.
• Keep communication clear, transparent, and proactive, reinforcing client confidence.
• Offer long-term, strategic solutions that drive measurable business impact.

Champion the Client's Voice Internally

• Advocate for client needs across internal teams, ensuring alignment and execution.
• Leverage CRM (HubSpot) and project management tools ) to track program success and drive continuous improvement.
• Keep a pulse on industry trends, ensuring our clients stay ahead of challenges and opportunities.

 What You'll Bring

•  Proven track record in client relationship management, driving strategic growth and program success.
• 4+ years of experience in B2B account management, customer success, or sales.
• Exceptional problem-solving skills with a proactive, client-first approach.
• Proficiency in CRM tools (HubSpot) and Excel (pivot tables, v-lookups) to analyze data and optimize performance.
• Excellent communication skills, ensuring seamless collaboration across teams and with clients.
• Ability to travel 30-50%, engaging with clients in person.
• Bachelor's degree in business, marketing, or a related field (preferred).

Who We Are

At Image Solutions, we don't just provide uniforms—we help organizations strengthen their brand and enhance their employee experience through seamless, high-quality uniform programs.

As a leader in the $23 billion branded apparel industry, we partner with businesses across industries to design and manage uniform solutions that make operations smoother and more efficient.

What makes us different?

• Unmatched service – we go above and beyond for our clients.
• Data-driven insights – helping clients optimize costs and program efficiency.
• A commitment to giving back – we donate 10% of annual profits to charity and support employee volunteering.

If you're passionate about helping clients succeed, we'd love to hear from you.