Product Analyst – AI

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.

Summary:

We're building the next generation of intelligent tools that empower NISC Members and their communities. As a Product Analyst – AI, you'll play a key role in shaping how AI insights, automation, and predictive capabilities are integrated into NISC's enterprise software ecosystem — from our customer-facing AI Assistant to our intelligent operations tools, reporting, and data-driven decision support systems.

You'll bridge product design, analytics, and data science to ensure every AI-powered feature we deliver is useful, explainable, and aligned with Member needs.

Essential Duties:

• Partner with Product Management, Design, and Engineering to define data-informed requirements for new AI and intelligent features.
• Write user stories, define acceptance criteria, and translate model outputs into meaningful user experiences.
• Define and maintain key product health metrics — usage, adoption, retention, and ROI — for AI features and products.
• Conduct deep-dive analyses into user interactions with AI tools (e.g., prompt quality, model relevance, workflow outcomes).
• Collaborate with data scientists and ML engineers to evaluate and monitor model performance, including accuracy, drift, fairness, and edge cases.
• Build dashboards and monitoring systems that track AI system health and highlight actionable insights.
• Perform exploratory data analysis and partner with Product Management teams to identify opportunities for automation, prediction, and decision support across NISC products.
• Benchmark industry AI trends and third-party tools to help shape product direction.
• Partner with internal enablement and support teams to promote understanding of NISC's AI tools, roadmaps, and ethical design principles.
• Clearly communicate insights and recommendations to technical and non-technical audiences, ensuring alignment with NISC's mission and Member values.
• Maintain documentation of analytical approaches, ensuring transparency, reproducibility, and explainability in all work.
• Stay informed on AI governance, compliance, and responsible AI practices, helping NISC maintain a "human-in-the-loop" approach across all AI solutions.
• Other related duties as assigned.
• Commitment to NISC's Statement of Shared Values.

Knowledge, Skills & Abilities Preferred:

• 3+ years of experience in product analytics, data analytics, or BI — ideally with exposure to AI, ML, or predictive product features.
• Excellent analytical and communication skills — able to translate technical findings into clear, Member-focused recommendations.
• Comfortable working cross-functionally and iteratively in a fast-moving, data-informed environment.
• Passion for responsible, transparent, and explainable AI that improves human work rather than replaces it.
• Strong understanding of machine learning fundamentals — model evaluation, feature importance, overfitting, and drift.
• Experience interpreting model outputs (e.g., predictions, classifications, probabilities) and turning them into actionable product insights.
• Proficiency in SQL and one or more data visualization tools (Tableau, Power BI, Looker, or QuickSight).
• Familiarity with cloud data platforms (AWS, GCP, or Azure) and modern data pipelines.
• Exposure to AI observability tools or techniques (e.g., model drift monitoring, fairness assessment).
• Experience supporting AI product evaluation and governance initiatives.
• Familiarity with utility or broadband industry data or enterprise SaaS environments.
• Prior work on RAG (retrieval-augmented generation) systems or AI Assistant tools a strong plus.

Education Preferred:

• Bachelor's degree in Data Science, Statistics, Computer Science, Engineering, Economics, Business Analytics, or related quantitative field.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.