Youth Intake Worker

Now Hiring Youth Intake Worker

ACTS is growing We are seeking a compassionate, driven individual to join us in making a lasting impact through meaningful work at our Juvenile Assessment Center in Tampa, FL

What's In It for You?

Salary Range: $16.00-$17.75/hr.

Location: This is an on-site position located at the Hillsborough County Juvenile Assessment Center in Tampa, FL.

Benefits: Eligible for Medical, Dental, Vision, Short and Long-Term Disability, Employer Paid Basic Life Insurance. Voluntary Life Insurance and other supplemental policy offerings on the first day of the month following 60 days of full-time employment.

Your Future: 403(B) retirement account with up to 5% company match.

Work/Life Balance: 10 company paid holidays and 11 days paid time off per year.

What You'll be Doing?

• Completes admission and orientation documentation.
• Interprets client handbook for clients as needed; apply applicable rules and regulations to clients.
• Greets law enforcement personnel and completes required documentation.
• Searches clients' property for contraband; Inventories and secures client's property.
• Advises and guides clients on personal hygiene habits.
• Screens incoming calls and monitors doors and cameras.
• Assists Detention Screeners and Diversion Specialists with phone contacts to parents, law enforcement, and victims.
• Communicate regularly with clients, co-workers/shift supervisors and others as appropriate.
• Observes clients for changes in behavior, monitors activities of clients, motivates clients to participate in activities, makes frequent rounds of facility to ensure adequate safeguards are maintained, and maintains client safety.
• Administers Juvenile Assessment Center Intervention Assessments.
• Completes individual Juvenile Assessment Center Daily Log at the end of each shift.
• Processes Juvenile Assessment Center non-arrest cases as assigned.
• Participates in DJJ Bureau of Quality Assurance Program as assigned.
• Participates in the preparation and documentation for reports as assigned.
• Document individual contacts, client progress, daily case notes, incident, injury reports and grievances.
• Attend quarterly unit staff meetings.
• Assists with delegated administrative duties.
• Completes Intervention Assessments and bills appropriate payor (non-Medicaid).
• Other duties as assigned.

What is Required?

• A high school diploma or the equivalent.
• Physically able to participate in DJJ-approved crisis intervention curriculum and CPR/First Aid training and able to apply same to work setting.
• Ability to pass Federal, State, Local Law and Level 2 background clearances.
• Work is generally performed within an office environment, with standard office equipment available. Direct client contact in a secure setting should also be expected.
• Prolonged periods of sitting.
• Ability to lift up to 50 pounds at a time.
• Valid Florida Driver License.
• Minimal travel to the courthouse, detention facility, or Department of Juvenile Justice office should be expected. Overnight travel is not required.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work with diverse groups in support of the agency mission and goals.
• Ability to handle protected health information in a sensitive and appropriate manner.
• Ability to use technology for scheduling, client records, and service billing.

Who We Are?

At ACTS, we're more than just a team, we're a community dedicated to changing lives. For over 45 years, ACTS has provided vital services to individuals facing mental illness, substance use disorders, homelessness, and justice issues. We're passionate about what we do, and we're looking for like-minded individuals to join us in an environment where you and your contributions are valued.

ACTS, Inc. participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page.