Operations Manager UPM

Position Summary

Responsible for the leadership and direction of warehouse operations including Production/Operations, Safety, Continuous Improvement, Superior Quality, Customer Fulfillment, and Cost Containment. The Operations Manager is also responsible for developing a working atmosphere for all employees that is safe, comfortable, and conducive to personal growth and development while sustaining an atmosphere of positive morale.

Essential Duties and Responsibilities

• Effective Leadership, Safety Compliance, Production Efficiency, Process/Continuous Improvement, Customer Service, Inventory Integrity & Accuracy, OSHA & EPA Compliance, Cost Containment/Improvement, Effective Equipment/Resource Utilization.

Leadership

• Overall Responsibility for warehouse operations including but not limited to Safety, Housekeeping. 5S, Lean, On Time Customer Delivery, Production Efficiency and Effectivity, Cost Control, Inventory Accuracy, Shipping, Receiving, Employee Development, and Compliance.
• Provide effective leadership to all direct and indirect reports to create/maintain an efficient, cost-effective organization while creating a safe and enjoyable work environment.
• Responsible for the hiring and performance reviews for all warehouse personnel in conjunction with Human Resources.
• Develop and implement quantitative goals and objectives for all direct and indirect reports that will support Operations, UPM, and Key Strategic Objectives.
• Through annual performance reviews, identify and implement personal development/training plans for direct and indirect reports.
• Responsible for the training and development of all direct and indirect employees related to unacceptable performance, behavior, and personal career development goals.

HS&E/Compliance:

• Create and maintain a culture of Safety Awareness while enforcing company safety policies and procedures through total accountability at every level of the organization. Responsible for ensuring the warehouse is maintained in a safe/accident-free environment, ensuring full use of required PPE for all employees and visitors. Ensure monthly safety inspections are completed on time and unsafe conditions are corrected. Ensure full employee participation in all safety training and safety meetings.
• Accountability for all aspects of OSHA & EPA compliance related to warehouse operations.

Productivity/Metrics/Operations

• Ensure daily production/shipment schedules are executed and achieved in an efficient manner.
• Actively track daily, weekly, monthly, quarterly, and yearly KPI/Metrics and develop/implement actions to address performance gaps.
• Leverages continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment. Champions lean activities through warehouse locations including but not limited to GEMBA, 5S, Kaizan, etc.
• Ensure process in place to stock/replenish warehouse with needed operational and safety supplies Works closely with Sales and production planning to ensure customer orders are processed and shipped on time while achieving compliance with customer requirements.
• Understand equipment utilization and effective plan to ensure maximum utilization.
• Ensuring all preventative maintenance and inspections are performed timely on a consistent basis on all equipment
• Maintain and publish equipment lead times daily for sales to properly commit deliveries to our customers.
• Proactively identify capacity constraints/bottleneck areas when schedules will not be met.
• Responsible for warehouse cost control by actively developing and tracking cost and cost savings/avoidance projects achieving year-over-year cost reductions related to operational expenses.

Inventory

• Inventory: Ensure daily cycle counts are completed, Responsible for inventory accuracy in regard to heat lot traceability, quantity counts, and location accuracy.
• Maintain Inventory Integrity
• Maintain control of all scrap ensuring accuracy of scrap inventory and compliance to scrap disposition policy.

Quality

• Fully support and enforce compliance with all ISO requirements.
• Ensure all products/shipments are packaged appropriately for damage-free delivery and to customer specifications.
• Conform to company Quality Policy, Ethics Guidelines, Safety and Environmental Policies, and Policies and Procedures in which we run the business.
• Responsible for 100% compliance to internal and customer quality requirements at all levels of warehouse operations including but not limited to specification compliance, dimensional compliance, heat code traceability, export compliance, packaging etc.
• All other duties as assigned.

Supervisory Responsibilities

Direct/Indirect reports within Operations - a group of 15-20

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

• Bachelor's degree in a related field.
• Lean/Six Sigma Greenbelt Certified Required (or a path of certification identified)
• A minimum of 10 years proven effective leadership skills
• A minimum of 8 years of manufacturing/distribution/warehouse experience
• Proficient use of Microsoft Office software and Employer Resource Planning tools
• Familiar with office and warehouse environments