Customer Care Coordinator

Job Description

• * * Apply only through this ad. Do not call and do not pop by.
• * * This is an in-office position. Not possible for remote work.

Hello Please read all our details, then send your resume if your skill set matches our needs.

*PAY + BENEFITS :*
$26 per hour, plus benefits after 60 days, which is healthcare 80%, dental and vision 50%, life insurance, 401K after 6 months, and 2 weeks vacation time. We're a great company to stay with and grow with – could be a "forever home" for the right candidate.

*HOURS :*
7:30 AM to 4:00 PM, Full Time, Monday thru Friday, with half hour lunch breaks.

*ABOUT US :*
Kindness rules, and we're good to our to our customers They're the reason we stay busy and have been in business for decades, so clients get our full attention. We're a pleasant office/warehouse combo right off the 5 freeway near the Burbank Airport. We provide job security for those who consistently bring their A-game, so this position can be a career. Our product line is surprisingly fun, and we sincerely care about quality, so if a customer needs assistance, we are ON it. We need a like-minded, authentic individual with the best work ethic.

*Our ideal candidate is...*
Mindful. Present. Reliable Has integrity.

Always down to help, friendly and chill.

Can type FAST, yet also ACCURATE.

Self starter, does not like being idle.

Can hustle – understands sense of urgency.

Calm demeanor – grace under pressure.

Know how to re-prioritize as plans change.

Great at problem solving and communicating efficiently.

Quick learner.

Positive attitude.

*TASK LIST :*
– 5-star customer service – only the best

– Phone and email sales. We need a hustler who knows how to talk to customers.

– Heavy Order Entry: up to 30 or more orders in one day.

– Amazon + Walmart customer service and order processing.

– Quotes for smaller orders (other reps here deal with bulk).

– Arrange shipping for orders.

– Take payments from customers over the phone.

– Handle freight quotes and freight set up.

– Respond to emails from customers and always give prompt answers.

– Eye for detail, proofread, proof images and avoid mistakes.

– Organized, good follow-up and will not drop tasks.

– Able to re-prioritize as needs change + can go with the flow.

– Move swiftly through customer service emails – good decision maker.

– Know how to ask for help.

– Good at problem solving and trouble shooting.

– Assist with phones and other tasks to fill the time.

– Good at handling different tasks on different days, and cover co-workers when they're out.

*TO APPLY :*
Through this ad only, send your resume, plus if you share something unique and memorable about yourself in a cover letter, we love that.

Thanks and good luck

Company Description
In 2001, Alight Promos (AP) set out to make every client stand out with branded light-up promotional products. 24 years later, and after selling millions of re-useable quality novelties like blinky pins, LED drinkware, light up cheer sticks, party jewelry, toys and more, we are the leading supplier of LED promotional products. We work closely with distributors and we print logos on light up products. With over 1,000 brilliant items to choose from, our variety keeps people coming back, we change with the times, and we are consistently busy. AP is always growing and looking for a career-minded office superstar who would like to be a part of our fam and play a key role in our continued, shared success.

In 2001, Alight Promos (AP) set out to make every client stand out with branded light-up promotional products. 24 years later, and after selling millions of re-useable quality novelties like blinky pins, LED drinkware, light up cheer sticks, party jewelry, toys and more, we are the leading supplier of LED promotional products. We work closely with distributors and we print logos on light up products. With over 1,000 brilliant items to choose from, our variety keeps people coming back, we change with the times, and we are consistently busy. AP is always growing and looking for a career-minded office superstar who would like to be a part of our fam and play a key role in our continued, shared success.