Desktop Support Technician

3 days ago

Columbia, South Carolina, United States IT Resource Hunter Full time

Job Title:
Client Technologies Technician (Entry Level)
( Only W2 OR 1099)

Work Location
955 Park Street, Columbia, South Carolina

Duration of the Contract:
12 Months

Possibility for Extension:
Yes

Pay Rate:
$25-$35/hour

Required Skills & Experience:

  • 4+ years
    supporting desktop and networked systems, including troubleshooting and maintenance of desktops, laptops, tablets, printers, and scanners.
  • 2+ years
    experience in computer deployment, operations, and repair.
  • 2+ years
    experience installing and configuring hardware and software.
  • 2+ years
    experience administering Microsoft Endpoint Configuration Manager.
  • Proficiency supporting Microsoft Office applications (Edge, Excel, Outlook, PowerPoint, Word).
  • Strong knowledge of Microsoft Windows operating systems.
  • Ability to lift
    up to 50 lbs occasionally
    and
    20 lbs frequently
    .

Preferred Skills:

  • Experience using a Help Desk ticketing system.
  • Experience working with the NTS Network.
  • Experience with Active Directory and/or Microsoft InTune.

Education & Certifications:

  • High School Diploma (required).
  • Associate or Bachelor's degree in a related field preferred; may substitute for equivalent work experience.

Primary Responsibilities:

Daily Responsibilities

  • Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
  • Verify successful BitLocker encryption and confirm keys are stored in both Active Directory and Microsoft InTune.
  • Ensure MECM client installation on all deployed devices.
  • Maintain device connection to the NTS Network for at least 2.5 hours post-deployment to ensure full system check-in.
  • Confirm installation of all software listed on approved build sheets.
  • Accurately document all endpoints (desktops, laptops, tablets, docking stations, monitors, printers, scanners, and other assigned assets) in the designated ITS Asset Management System in accordance with agency procedures.
  • Diagnose, troubleshoot, and resolve endpoint hardware and software issues; record actions and resolutions in the Help Desk ticketing system.
  • Perform routine maintenance and repairs or coordinate with vendors for specialized equipment servicing.
  • Assist with the removal, disposal, or salvage of obsolete equipment in compliance with agency disposal procedures, including electronic TID and disposal requests.
  • Provide additional related support duties as assigned.

Monthly Responsibilities

  • Connect all SCDOT Commission backup tablets to the NTS Network via patch cable to receive Patch Tuesday updates. (Login not required.)
  • Power on and connect Commission tablets from the second Friday of each month through 12:00 PM the following Wednesday; log in using the local account prior to shutdown.
  • Power on all iPads with appropriate charging accessories for the same duration (login not required).

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