Workstation Support Analyst

2 days ago

Columbia, South Carolina, United States SPECTRAFORCE Full time

Role Name: Analyst, Workstation Support

Location: Columbia, SC

Work Environment: Onsite

Duration: 11+ Months

C2 eligibility is required

Job Summary:

Duties/About the role:

  • Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
  • 55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users' workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
  • 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
  • 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
  • 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
  • 5% Keeps apprised of new technologies related to workstation support procedures.

Skills: Required Skills and Abilities:

  • Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
  • Able to provide on-the-spot training to users.
  • Understands operating systems imaging concepts.
  • Able to make recommendations on selection of hardware and software products to address business requirements

Required Skills and Abilities:

  • Familiarity with computer and workstation equipment.

Day to Day:
This role will be responsible for leading workstation support initiatives across various projects. Key responsibilities include:

  • Collaborating with internal customers to assess and define PC requirements
  • Managing PC imaging and deployment processes
  • Installing and configuring software applications
  • Troubleshooting and resolving application-related issues

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