Print Business Manager

Print Business Manager at a high-level is Managing Print across 11 The UPS Stores.  You lead the print team and set the direction for print growth.

As a member of The UPS Store team, the Print Business Manager provides oversight and action into the Print Growth and Execution of an 11-store operation.  This position is internal customer facing as well as external customer facing, owning the operations of MacSoup's (The UPS Store) print business. 

This position is responsible to consult with customers over the phone and in-store to gather data, establish customer's needs and recommend print products that will meet the customer's needs. As a print manager, this individual will use their knowledge and expertise of print products and production methods to increase revenue by enhancing print orders through up-selling and cross-selling.

The print manager reports directly to senior leadership team and will work under minimal supervision and will interact daily with customers, owners, store managers, team members and vendors to accomplish established business objectives.

Compensation: $40,000 - $50,000 annually with experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).
• Apply knowledge of print products and production methods to make product recommendations.
• Effectively apply knowledge of printing concepts such as paper considerations, file formatting, and output settings.
• Apply knowledge of color management to educate customer and make file adjustments as needed.
• Provide customers with quotes and follow up and consult on complex orders.
• Brainstorm and mock-up design ideas.
• Meet with customers to present concepts and adjust designs to fit their needs or taste.
• Effectively manage production workflow, schedules and production materials.
• Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.
• Follow and understand quality guidelines.
• Interpret a variety of instructions furnished in written or oral form.
• Proofread orders and understand all job requirements before beginning desktop process.
• Operate and maintain print and finishing equipment.
• Deliver print sales and production training to other Center Associates.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Knowledge and application of Adobe Creative Software and Microsoft Office (two years preferred)
• Knowledge and application of printing concepts
• Project management skills
• Print Quoting Experience
• One to two years of experience or a two-year degree in graphic design or a related field
• Strong computer skills, including Microsoft Office and Adobe Suites (2 years preferred)
• Production scheduling experience
• Production experience with digital printing and bindery equipment
• Able to work and complete tasks independently in a quick turn environment
• Knowledge and application of printing concepts
• Good concept of color management and able to apply file adjustments
• Able to follow and understand quality guidelines 
• Able to operate and maintain print and finishing equipment
• Good communication and people skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds