Ticket Sales Coordinator

Position Title: Ticket Sales Coordinator

Function: Revenue 

Status (E/NE, FT/PT) : Non-Exempt, Full-Time 

Reports to: Vice President, Ticketing 

Summary

At the Detroit Pistons, we are committed to equality, inclusion, and teamwork. We work collaboratively to foster a diverse and inclusive environment that celebrates our differences while driving innovation and equity. Creating impactful experiences on and off the court is what we do — and ensuring everyone has a voice is how we do it.

As a Ticket Sales Coordinator, you will support the Member Services, Group Sales, Business Development, Inside Sales and Premium teams and respective managers with both in office and game night responsibilities. In this role, you will assist with and facilitate sales-related events and promotions (including group sales initiatives and theme nights), Season Ticket Member benefits and events (including managing the member benefits platform and assisting with planning and executing Season Ticket Member specific events), group sales and ticket sales marketing collateral, staff outings and meetings, and interdepartmental communication and operations. 

We are seeking a driven and task-oriented team member with a positive upbeat attitude that can connect with a diverse population

What you'll be doing:

• Planning and execution of Season Ticket Member benefits platform, with a focus on ordering items and gifting, collaborating with marketing on email communication, and coordinating the redemption of items and gifts
• Assisting the Sr. Manager, Membership Experience in the planning and execution of Season Ticket Member specific events
• Assist the Director, Group Sales with the development, planning and execution of Group Sales nights/events and group ticket packages
• Developing, Selling, and Facilitating pregame, in-game, and postgame group sales events and fan experiences plus assisting the group sales department in greeting guests, escorting groups on court, etc.
• Assist Marketing and Membership Engagement with crafting and executing pregame, in game, or postgame sales events and  initiatives
• Lead and execute group leader receptions and new business development prospecting events; develop RSVP process, invites, client confirmations, and assist with registration and check-ins at special events
• Lead and communicate the FEP Calendar amongst Ticket Sales and across Game Operations, Marketing, Community Relations, and Guest Relations/Operations
• Coordinate or assist in new business, premium, and membership-related direct mail and email campaigns
• Lead all aspects of autographed inventory allotted for each of the teams; place requests for delivery as needed. Also develop and order sales items (client gifts, group sales items, giveaways, etc.)
• Assist in maintaining budgetary updates and purchase orders for each team; supervise staff relations, prospecting, event costs, and giveaway item spends accordingly
• Assist in presenting, facilitating, and compiling results of sales contests
• Regularly attend Member Services, Group Sales, Business Development, Inside Sales, Premium and Leadership team meetings as needed
• Serve as liaison between Ticket Sales and Creative, Community Relations, Operations, and OEI Events/Operations; bridge communication
• Develop and manage the Group Sales School Assembly Program and all related duties (develop collateral, book/track schools, book/track Hooper, Coach Aaron, etc.)
• Assist with staffing and preparing the Group Sales and Ticket Sales Kiosks on game days
• Build and communicate Group Sales and comprehensive Ticket Sales game day synopsis and various sales reports; ensure OEI is prepared with all necessary details to staff and execute sales-related events
• Assist with updating and building sales content for the Group Sales Webpage on ; provide continuous updates and materials for upcoming group sales events to share on & social platforms
• Run group sales fundraising check process and all purchase orders
• Coordinate ordering and delivery of all needed items (t-shirts for fan experiences, giveaway items, items included in packages, member gifts, etc.) 
• Other duties as deemed necessary or as directed by the Ticket Sales Leadership Team

What we're looking for:

• Bachelor's degree or equivalent preferred
• 1 to 3 years of sports industry experience preferred
• Proficient with MS Word, Excel, Power Point, and Adobe
• Administrative experience and/or Group Sales / Ticket Sales experience is valued, but not required
• Ability to work nights/weekends/holidays/flexible schedule
• Excellent communication, networking and writing skills required
• Must demonstrate a high degree of motivation, time management, attention to detail and organization skills
• Able to write creatively and present ideas in a clear and concise manner
• Can handle multiple projects, multi-task, and see projects through to completion

We are committed to supporting and serving our community. We are looking for a phenomenal teammate that will be a standout colleague and reflect our company's core values.