Administrative Assistant

Position Overview: Administrative Assistant & Medical Assistant (Cosmetic & Plastic Surgery)

The Administrative Assistant & Medical Assistant plays a key role in supporting both the clinical and administrative functions of a cosmetic and plastic surgery practice. This position ensures efficient daily operations, exceptional patient care, and clear communication with a diverse patient population. Fluency in both English and Spanish is required to effectively support patients, providers, and staff.

Key Responsibilities Administrative & Front Office Support

• Manage patient scheduling, confirmations, check-in/check-out, and incoming calls in both English and Spanish.
• Maintain accurate patient records and documentation within EMR/CRM systems.
• Verify patient information, consent forms, and required documentation for cosmetic and surgical procedures.
• Coordinate consultations, pre-operative appointments, and post-operative follow-ups.
• Assist with inventory tracking, supply ordering, obtaining pre authorizations for medical procedures, and general office organization.

Clinical & Medical Assistant Support

• Assist providers during cosmetic treatments and minor procedures as permitted by scope of practice.
• Prepare treatment rooms, sterilize instruments, and maintain clinical supplies.
• Obtain vital signs, document medical histories, and support pre- and post-procedure care.
• Provide patient education and post-care instructions in both English and Spanish.
• Ensure compliance with OSHA, HIPAA, infection control, and safety protocols.

Patient Experience & Care Coordination

• Deliver a welcoming, professional, and compassionate patient experience.
• Serve as a bilingual point of contact for patient questions regarding procedures, scheduling, and follow-up care.
• Address patient concerns promptly and escalate clinical issues appropriately.
• Support patient retention through attentive service and clear communication.

Practice Support & Revenue

• Support sales of cosmetic services, packages, memberships, and retail skincare products.
• Assist with treatment estimates and financial discussions as directed.
• Help maintain efficient workflows to support provider productivity.

Marketing & Brand Support

• Assist with patient outreach, referrals, and promotional efforts.
• Support social media and marketing initiatives as directed.
• Uphold the professional image and brand standards of the cosmetic and plastic surgery practice.

Qualifications

• Fluent in English and Spanish (required).
• Minimum 1–2 years of experience in an administrative assistant, medical assistant, or similar role within a cosmetic, plastic surgery, dermatology, or medical spa setting preferred.
• Familiarity with cosmetic procedures, aesthetic treatments, and skincare products strongly preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency with EMR/CRM systems, scheduling software, and general office technology.
• Ability to work in a fast-paced, patient-focused clinical environment.
• Medical Assistant certification preferred (based on state regulations).

What We Offer

• Competitive compensation based on experience.
• Performance-based incentives and opportunities for growth.
• Employee discounts on cosmetic procedures and skincare products.
• Supportive, professional environment within a cosmetic and plastic surgery practice.
• Long-term career development opportunities in aesthetics and cosmetic medicine.

Job Type: Full-time

Pay: $ $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Work Location: In person