Service Coordinator

4 days ago

Pasadena, California, United States Woody's Home Full time

About Us

Think of a home straight out of The Jetsons or Iron Man—tech-driven, futuristic, and fully connected. That's what we build every day. We're a growing smart home and technology integration company, bringing cutting-edge systems into real homes and businesses.

About the Role

We're looking for a Service Coordinator / Office Administrator to support our team and keep projects, service calls, and daily operations on track. This role covers a mix of scheduling, client communication, inventory management, equipment ordering, and collecting payments after completed work.

Every day looks a little different—one morning you might be scheduling technicians, the next confirming an equipment delivery, or collecting a payment after a project milestone. If you like variety, staying organized, and helping a busy team run smoothly, this could be a great fit.

What You'll Do

Service & Project Coordination

  • Manage incoming service requests and tickets (Slack & Zendesk like system—training provided).
  • Schedule technicians and assist with project timelines.
  • Communicate with clients in a clear and professional way.
  • Follow up with leadership and field teams to ensure tasks are completed.

Operations & Admin

  • Organize the warehouse, receive deliveries, and keep inventory accurate.
  • Place and track equipment orders with vendors.
  • Handle product returns and exchanges (RMA processing).
  • Use QuickBooks for invoicing, and D-Tools for project documentation (training provided).
  • Collect client payments after service calls and project milestones.
  • Support daily office needs: answer phones, maintain supplies, and assist leadership.

What We're Looking For

  • 3–5 years in service coordination, project admin, or office admin roles preferred.
  • High school diploma or GED required (college degree a plus).
  • Organized and detail-oriented with good follow-through.
  • Friendly, professional communicator (written and verbal).
  • Comfortable working in a fast-paced environment where priorities can shift.
  • Tech-savvy and able to pick up new software tools quickly
  • Familiarity with smart home technology or construction is helpful, but not required.

Perks & Pay

  • Base pay: $18-22/hour (commensurate with experience).
  • PTO, 401(k), gap insurance (e.g. life insurance), employee discount
  • Opportunities to learn new systems and grow with a scaling company.
  • A collaborative team where your work makes an impact.

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

  • 401(k)
  • Employee discount
  • Life insurance
  • Paid time off

Application Question(s):

  • When working with clients, what do you think is most important?
  • How do you usually stay organized when you have a few tasks to handle at once?

Work Location: In person

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