HR Specialist
5 days ago
Primary Skills: HR Policies (Expert), US Benefits (Advanced), Workday (Intermediate), Case Management (Intermediate), HR shared services (Expert)
Contract Type: W2
Duration: 4+ Months
Location: Remote, TX (CST)
Pay Range: $40 to $43/hour
Job Summary
We are seeking a dedicated Human Resources Support Advisor to join our People Support (AskPPL) team, offering first-rate support and advice to employees during a high-volume period. This remote role demands a detail-oriented professional with a broad knowledge of HR processes and an exceptional capability to work in a fast-paced environment. The ideal candidate will have experience in HR shared services, with a focus on US benefits inquiries and the ability to manage high volumes of work while adhering to strict service level agreements (SLAs).
Key Responsibilities
- Provide consistent and reliable support to employees for all HR-related inquiries.
- Efficiently triage and manage the AskPPL case queue using the Wolken case management tool, ensuring issues are resolved or escalated appropriately.
- Maintain an in-depth understanding of global and regional HR policies and processes to offer the best assistance.
- Complete all Tier 1 tasks/activities as required, contributing to the team's success.
- Generate and analyze reports on service metrics, collaborating with the People Support Manager to suggest improvements.
Must-Have Skills:
- General HR Experience or HR Shared Services experience
- Extensive experience answering US benefits inquiries (open enrollment, life event changes, leaves of absence)
- Proficiency in working in a high-volume environment and adherence to SLAs
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment
.
Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal and Glassdoor's Best Places to Work (2023 & 2022)
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
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