Associate Executive Director – Brooks

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Job Description

Organizational Summary:

The YMCA of Florida's First Coast is a leading non-profit committed to strengthening the community through youth development, healthy living, and social responsibility. The Brooks Family YMCA is seeking a seasoned executive level leader.

Branch Information:

The Brooks Family YMCA is the Association's second largest branch with over 4,100 members, adaptive sports, kidzone, 75 value-added group exercise classes a week, two indoor pools which are open all-year around and a 75,000-square-foot facility situated in the growing Southside of Jacksonville also known as St. Johns Town Center. The branch has great potential to take operations to a higher level for families. A supportive and dedicated 17 Branch Advisory Board provides strong leadership and community connections along with a significant annual fundraising goal.

Position Summary:

Under the leadership of the Vice President of Operations, direct the total operation of the Brooks YMCA branch with specific skill sets in membership sales and cross-promotion of youth sports and family programs.

Supervise a health and wellness department director, a regional aquatics director, and a welcome center membership lead. Collaborate in accordance with Association policies, procedures and strategies. Provide a high level of enthusiasm and energy with the required ability to navigate through the fast-pace and robust expectations of a large branch

Qualifications

• Bachelor's degree in a business, management or related field.

• YMCA Team Leader Certification desired.

• 8 or more years of successful management experience, preferably in a YMCA Association or other non-profit organization.

• A strong business acumen is required in membership growth, program development and earned income production as it relates to revenue growth.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Proven track record of being a cause-driven servant leader.

• Ability to establish and maintain collaborations with community organizations.

• Handles self in a professional manner. Works with integrity, discretion, and maintains confidentiality. Upholds a professional appearance.

• Ability to multi-task, work well under pressure, and meet deadlines in a fast-paced environment.

• Strong interpersonal and communication skills required.

• Commitment to character development values of caring, honesty, respect and responsibility.

• CPR and First Aid certifications required.

• Mastery knowledge of Microsoft Office Suite including Word, Outlook, Excel, PowerPoint.

Essential Functions

1. Lead the Brooks membership operations in accordance with the policies, procedures and standards established by the YMCA of Florida's First Coast. Meet all standards for licensed and accredited programs.

2. Manage the total operating budget for assigned responsibility, meeting agreed-upon operating net. Create a culture of revenue generation, growth and fiscal responsibility.

3. Achieve daily membership sales goals to reach broader annual goals. Cross-sell programs and use social media daily to help market family programs with a focus on youth sports.

4. Ensure that members, parents, and program participants receive the highest quality in programs, are able to communicate any concerns, and resolutions are implemented within 48 hours.

5. In collaboration with the Vice President of Operations, oversee the staff and community fundraising campaigns which have a goal of $50,000 annually and a 12% member donor penetration goal.

6. Build a dynamic team by hiring, training, and onboarding. Engage staff through professional development plans, coaching, recognition, and evaluation resulting in a high performing and cohesive team.

7. Manage physical facilities to provide a clean and welcoming atmosphere.

8. Through Living Our Cause, promote the YMCA's Mission and serve more individuals and communities.

9. Achieve high levels of staff, member, and program satisfaction measured by feedback and survey results.

Cause-Driven Leadership Competencies

Community: Ensures a high level of service with a commitment to improving lives.

Relationships: Builds and nurtures strategic relationships to enhance support for the Y.

Developing Others: Provides tools and resources for the development of others.

Decision Making: Integrates multiple thinking processes to make decisions.

Change Capacity: Creates a sense of urgency and positive tension to support change.

Emotional Maturity: Anticipates challenges that can sidetrack or derail growth and personal learning.