Store Specialist

Position Title: Store Specialist

Location: HAVEN

Reports To: General Manager (GM)

Pay Range: $ $23.00

____________________________________________________________________________________

Position Overview:
The Store Specialist is a pivotal role within our dispensary, responsible for overseeing the smooth operation of the store across all departments, including inventory management, front desk operations, and sales. This position demands a proactive leader who is adaptable to change, works collaboratively with the GM and Shift Specialists, and ensures that the store functions efficiently. The Store Specialist is a key holder and plays an essential role in the opening and closing procedures, making their availability on weekends and holidays crucial.

____________________________________________________________________________________

Key Responsibilities:
Guest Services & Sales:

• Check-In Guests/ID Verification: Ensure all guests are checked in efficiently and that IDs are properly verified, complying with all regulatory requirements.
• Greet Guests: Create a welcoming environment for all customers, offering assistance and guiding them through their shopping experience.
• Assign Guests: Distribute guests to available team members to ensure they receive personalized service.
• Educate Guests on Promotions: Inform guests of daily and weekly promotions, enhancing their shopping experience and driving sales.
• Ring Out Guests: Accurately process transactions, applying promotional discounts as needed and ensuring a smooth checkout experience.
• In stock audit: Regularly verify that all products are on display and organized according to the provided inventory list.

Inventory Management:

• Restock Transfers (Safe to Live): Ensure inventory is accurately transferred from the safe to the sales floor, maintaining product availability.
• Organize Safe: Keep the safe organized and ensure all products are accounted for, minimizing shrinkage and loss.
• Metrc Tag Audit: Conduct regular audits of Metrc tags and maintain meticulous record-keeping to ensure compliance.
• Accept Incoming Orders: Oversee the receipt of new inventory orders, verifying accuracy and quality.
• Restock Floor: Ensure the sales floor is consistently stocked during business hours, meeting customer demand.
• Change Product Percentages: Adjust product pricing percentages when new batches are available, ensuring accurate pricing.

Operational Excellence:

• Open/Close Store: Assist in opening and closing the store, including setting up and closing registers, counting tills, and ensuring all areas are secure.
• Cash Handling: Manage cash transactions, including register drops and consolidation of tips, ensuring accurate bookkeeping.
• Daily IDR Checks: Conduct daily inventory distribution reports (IDR) to identify and address any inventory issues promptly.
• Manual Discounts: Apply manual discounts when necessary, adhering to store policies and ensuring customer satisfaction.
• Shift Transition: Facilitate smooth shift transitions by communicating any ongoing issues or tasks to the incoming shift.
• Manage Freshdesk: Oversee Freshdesk tickets, ensuring customer inquiries and issues are resolved in a timely manner.

Leadership & Team Collaboration:

• Break Team Members: Manage and coordinate team breaks, ensuring the floor is always adequately staffed.
• Conduct 1:1s: Engage in regular one-on-one meetings with team members to provide feedback, support, and professional development.
• Hands-On Training: Provide hands-on training for new employees, ensuring they are well-equipped to perform their duties.
• Manage Asana: Utilize Asana to manage tasks, track progress, and ensure all responsibilities are completed efficiently.
• Educate Employees on Promotions: Inform employees of daily and weekly promotions, ensuring they understand rules and regulations.
• Attend Trainings/Meetings: Participate in regular training sessions and meetings to stay updated on store policies, product knowledge, and industry trends.
• Staff Meetings: Contribute to weekly staff meetings, sharing insights and updates, and collaborating on store strategies.
• Leadership Review: Review leadership weekly, completing any necessary tasks to ensure the team meets performance goals.

Facility & Merchandising:

• Maintain Cleanliness: Ensure the front desk, sales floor, and other areas of the store are kept clean and well-organized.
• Maintenance: Ensure any maintenance issues are being communicated to proper departments
• Merchandising: Keep the floor stocked and visually appealing, following merchandising guidelines to enhance the customer experience.
• Flower Freshness Checks: Regularly check the freshness of flower products, ensuring they meet quality standards.

Communication & Problem-Solving:

• Issue Resolution: Communicate any issues, such as profile, vendor, or private label concerns, on appropriate channels and follow up until resolved.
• Bookkeeping: Track and maintain accurate records of all cash transactions and ensure compliance with store policies.

____________________________________________________________________________________

Qualifications:

• Experience: Prior experience in a dispensary or retail environment with supervisory or leadership responsibilities.
• Knowledge: Strong understanding of cannabis products, industry regulations, and compliance requirements.
• Skills: Excellent communication, organizational, and problem-solving skills. Proficiency in inventory management systems, POS systems, and Microsoft Office Suite.
• Flexibility: Ability to adapt to changing business needs and work a flexible schedule, including weekends and holidays.
• Team Player: Strong leadership skills with the ability to work collaboratively with all departments and lead by example.

Physical Requirements:

• Ability to stand, walk, and move for extended periods.
• Ability to lift up to 25 pounds.
• Ability to work in a fast-paced environment and handle stressful situations calmly and professionally.

Work Environment:
This position requires the ability to stand for long periods, lift moderate weights, and work in a fast-paced environment. The Store Specialist must be able to handle stressful situations with professionalism and remain customer-focused at all times.
Additional Notes:

This job description is not exhaustive and may be subject to change as the company's needs evolve. The Store Specialist is expected to be flexible and responsive to the dynamic nature of the cannabis retail environment, taking on additional tasks as required.

---