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Customer Experience Coordinator

15 hours ago

Spearfish, South Dakota, United States Central Air & Technologies Full time

**Job Summary:**

We are seeking a Customer Experience Coordinator to manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting customers regarding scheduling, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, customers, vendors and the office

**Responsibilities:**

  • Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.

  • Create all job packets

  • Coordinate with vendors as needed regarding returns, warranty, delivery, etc

  • Process extended warranties and customer rebates.

  • Take & schedule incoming sales appointments

  • Schedule and coordinate all service calls as calls are received.

**Experience:**

  • Proven experience in a customer service role

  • Strong communication skills for outbound calling and written correspondence

  • Proficient in data entry and ability to analyze customer data

  • Ability to communicate effectively with customers

This position offers the opportunity to lead a dedicated team, enhance customer experiences, and contribute to the overall success of our organization. If you have a passion for delivering excellent customer service and possess the required skills, we invite you to apply for this rewarding role.

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

  • Flexible schedule
  • On-the-job training

Ability to Relocate:

  • Spearfish, SD 57783: Relocate before starting work (Required)

Work Location: In person