Guest Services Host
1 week ago
Hiring Range: $20
Work Schedule: 3 days/week, 20-24 hours. Evenings, weekends, holidays required. Essential Duties
- Provides engaging and meaningful guest experiences through outstanding customer service and assistance at various Museum venues, including special events as needed
- Uses ticketing system for point of sale transactions, membership enrollment/renewal, and basic sales orders
- Communicates the difference in membership levels and benefits to guests
- Ability to facilitate a cash and/or debit and credit card payment with accuracy for guest transactions
- Ushers guests into the Infinity Theater: check tickets, distributes and collects glasses, provides customer service as needed in the theater.
- Ushers guests into the Planetarium Theater: check tickets, runs show controls and provides service in the theater.
- Operates Virtual Reality Experience: Orient and onboard guests to the experience, assist with VR headsets, engaging in basic technology troubleshooting as needed
- High school diploma or equivalent required
- Able to work holidays, weekends, and evenings
- Minimum of 1 year of experience working with customers face to face and at least 6 months working in a fast-paced environment
- Cash Handling experience
- Bilingual is a plus (Spanish/English)
- Available to work 3 days a week, including weekends and holidays
- Ability to be in both stationary and circulating positions throughout shift
- Continual operation of a desktop computer, mobile computer, scanner or other technical equipment
- Infinity and Planetarium: ability to ascend/descend stairs, provide equipment to guests, move and store strollers, move rolling racks and other equipment
- Moderate physical activity required. Moves racks of 3D glasses, laptops, scanner, ticket stock, and ticket printers. Operates Virtual Reality experience: Calibrates and prepares VR headsets, assist with guest load in/out of the experience.
- May work in a space with special effects such as visual and sensory enhancements, including atmospheric and lighting effects (strobe, laser).
- Moderate noise (Museum floor, and theatres, medium to high traffic)
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