Customer Service Rep I

1 week ago

Irving, Texas, United States GuideWell Full time $18,000 - $45,000 per year

Get To Know Us

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. 

What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

Key position details: 

  • In office at 6535 SH 161 Irving Texas 75039 or 19100 Ridgewood Pkwy, San Antonio, TX 78259
  • $18.00 per hour + Quarterly Bonus
  • Full time position
  • Comprehensive Benefits 
  • Training Hours: Monday to Friday 8:00am to 4:30pm CST
  • Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST

What Will You Be Doing: 

  • Successfully complete a 4+ week training program. 
  • Answer inbound calls from providers and members. 
  • Provide resolution for questions about benefits, claims and eligibility.
  • Document notes of each call to ensure all information is saved.
  • Ensure adherence of Customer Service metrics:

    • Average monthly After Call Work (AUX) time

    • Average monthly hold time

    • Average monthly staff time

    • Average monthly talk time

    • Average monthly quality
  • Handle call backs and escalations as necessary.

Qualifications:

  • 0-1 years related work experience. 
  • Inbound call center experience in the health insurance industry.
  • High school diploma or GED.
  • Professional phone voice and etiquette.
  • Demonstrated proficiency in Microsoft Word, Excel and Outlook
  • Excellent verbal and written communication skills are required.

What We Can Offer YOU

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

  • Medical, dental, vision, life and global travel health insurance
  • Life insurance, Short- and long-term disability programs
  • Leave programs to support personal circumstances.
  • 401(k) includes employer contribution match
  • Paid time off, volunteer time off, and 11 holidays
  • Additional voluntary benefits options available 
  • Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
 

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

  • Customer Service Rep I

    5 days ago

    Irving, Texas, United States WebTPA Full time

    Get To Know UsWebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact?As a Customer Service Representative you will be responsible for handling inbound customer calls from both providers and members. You will...

  • Customer Service Rep I

    7 days ago

    Irving, Texas, United States WebTPA Full time $36,000 - $72,000 per year

    Get To Know UsWebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact?As a Customer Service Representative you will be responsible for handling inbound customer calls from both providers and members. You will...

  • Customer Service Rep I

    2 weeks ago

    Irving, Texas, United States WebTPA Full time

    Get To Know UsWebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact?As a Customer Service Representative you will be responsible for handling inbound customer calls from both providers and members. You will...

  • Customer Service Rep

    2 weeks ago

    Irving, Texas, United States GRUMA Full time $45,000 - $55,000 per year

    Under immediate to close supervision, serves internal/external customers by providing product and service information, and resolving product and service problems.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.Builds...

  • Customer Service Representative I

    5 days ago

    Irving, Texas, United States Planet Home Lending Full time

    Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.Job SummaryThe primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via...

  • Customer Service Representative I

    21 hours ago

    Irving, Texas, United States Stewart Title Guaranty Company Full time

    At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you...

  • Customer Care Rep

    2 weeks ago

    Irving, Texas, United States Johnson Controls Full time $56,000 - $81,000

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across...

  • Customer Care Rep III

    2 weeks ago

    Irving, Texas, United States TXU Energy (Vistra Corp) Full time

    If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.Job SummaryThis position is responsible for providing frontline customer service and support for prospective and existing customers. ...

  • Customer Solutions Representative

    3 days ago

    Irving, Texas, United States FloHawks Plumbing And Septic Full time

    Join Our Team at Liquid Environmental Solutions as a Customer Solutions Representative (CSR I)At Liquid Environmental Solutions, we are passionate about leading the way in non-hazardous liquid waste management, dedicated to providing innovative, reliable, and exceptional service to our customers. As a Customer Solutions Representative, you will play a...

  • Customer Service Representative

    1 week ago

    Irving, Texas, United States 3-D CONSTRUCTION Full time $40,000 - $60,000 per year

    We are looking for a customer service representative (CSR) to work with our sales staff and assist them with orders and resolving issues through various channels like phone, email, or chat.Key duties involve processing orders, handling complaints, managing accounts, and ensuring customer satisfaction.Core dutiesCustomer interaction: Respond to customer...