Guest Services Staff

2 weeks ago

Orlando, Florida, United States Oak View Group Full time $35,520 - $73,440 per year


Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.



Overview

Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.

 This role pays an hourly wage of $14.00

 Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

 EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.



Responsibilities

JOB FUNCTIONS:

Be familiar with ticketing, seating locations, procedures and building policiesAble to handle large groups of guestsMaintain control of your assigned sections or areaAnticipate and correct any trouble situations in your areaKnow general building information and locations of various amenitiesEnsure areas are safe for patrons and staffMonitor alcohol consumption and related issuesProvide exceptional customer service to all patronsOccasionally assist with breakdown after eventsPerform other duties as assigned

Qualifications

QUALIFICATIONS:

Must be 18 years or olderMust have reliable transportationMust be available for at least ½ of all events occurring within each month, year roundExperience in customer serviceAbility to manage high stress situations and remain flexibleAble to be on feet for long periods of timeAble to work a variety of events including children's shows, theatre performances, and loud concertsMust have a pleasant and outgoing personalityMust be friendly, courteous and polite with a positive attitudeMust be able to adhere to all company policies and proceduresMust be able to pass a criminal background check

DESIRED SKILLS:

Previous experience as an usher or ticket taker are a plusHigh School Diploma (or GED) preferredBilingual skills are a plusFirst aid or CPR trainedAbility to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.)

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.



Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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