Guest Service Professional PT

13 hours ago

Orlando, Florida, United States The Coalition for the Homeless of Central Florida Full time

 
POSITION: Guest Service Professional

REPORTS TO: Manager of Guest Services

STATUS: Part-Time Hourly – Non-Exempt

Overview: Under the direct supervision of the Shift Supervisor and the general guidance of the Guest Services Supervisor, the Guest Support Professional will be responsible to assist Coalition Guests, Staff, Visitors, and Volunteers in various capacities while promoting the safety of other guests, staff, volunteers, visitors, and members of the community. The position of GSP requires a high degree of professionalism, commitment, and adaptability in order to effectively uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.

Key Responsibilities:
  • Service guest needs by providing access to hygiene items, clothing, cleaning supplies, etc.
  • Assist as needed by receiving donations, retrieving property, assisting in meal serve times, etc.
  • Provide appropriate assistance and/or information to visitors, volunteers, and donors.
  • Report any safety, security, and facility concerns to appropriate staff and document if warranted.
  • Conduct regular rounds as assigned and maintain radio communications at all times while on duty.
  • Perform routine room and locker checks.
  • Responsible for the cleaning of bed areas/rooms to prepare for new intakes.
  • Complete appropriate logs for guest belongings.
  • Address crisis situations if needed and contact appropriate support, such as other staff, emergency medical, or law enforcement.
  • Submit accurate written documentation as per agency policy in a timely fashion.
  • Communicate with guests and other staff on an ongoing basis.
  • Coordinate with guests to accomplish special projects, chores, and facility upkeep.
  • Maintain a clean and safe work environment.
  • Maintain a clean and safe residential living environment for our guests.
  • Complete assignments and housekeeping duties daily as instructed by immediate supervisor.
  • Move property and donations up to 30 lbs. as outlined by agency policy.
  • Monitor assigned area as directed by immediate supervisor.
  • Conduct after-hours intake for CERS VETS program if needed outside of regular intake hours.
  • Attend staff meetings and trainings as required.
  • Perform job duties in assigned areas as directed by immediate supervisor.
  • Perform other duties as directed by immediate supervisor.
  • High degree of professionalism, commitment, and adaptability.
  • Ability to uphold Coalition Values and maintain an environment of dignity, respect, and cooperation.
Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

  • Guest Services Coordinator

    4 days ago

    Orlando, Florida, United States Loews Hotels Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in...

  • Guest Service Representative

    1 week ago

    Orlando, Florida, United States TownePlace Suites Orlando Downtown Full time

    Greetings from the BEAUTIFUL TownePlace Suites Orlando Downtown We are looking for a FULL-TIME Guest Service Representative to join our great team and fast growing company. Please see link below to our beautiful property in Downtown Orlando. Greetings from the BEAUTIFUL TownePlace Suites Orlando Downtown We are looking for a FULL-TIME Guest Service...

  • Guest Service Lead

    1 week ago

    Orlando, Florida, United States HHM Hotels Full time

    Opportunity: Guest Service LeadGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign guests to...

  • Supervisor, Guest Services

    6 days ago

    Orlando, Florida, United States Simon Property Group Full time

    Job Location:Florida MallPrincipal ResponsibilitiesThe successful candidate's responsibilities will include, but not be limited to:Interview candidates for guest services positions; make hiring recommendations to Management.Complete weekly detailed schedule to ensure appropriate staffingCoordinate with the Director of Marketing and Business Development to...

  • Guest Service Lead

    7 days ago

    Orlando, Florida, United States Hotel Landy Full time

    OverviewOpportunity:  Guest Service LeadGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs. Register and assign...

  • Guest Service Agent

    3 days ago

    Orlando, Florida, United States BrightLine Trains Full time

    As a Guest Service Agent at Brightline's station, you will be responsible for warmly welcoming guests, providing information on ticket kiosks, assisting with local transportation inquiries, and processing and handling their baggage. Additionally, you will offer information about the station and surrounding areas. This role also involves ensuring the safety...

  • Guest Services Representative

    2 weeks ago

    Orlando, Florida, United States Orlando Health Full time $40,000 - $60,000 per year

    Position SummaryThe Guest Services Representative, provides directions to guests/team members at Orlando Health - Winnie Palmer Hospital.Location: Orlando Health Winnie Palmer Hospital for Women & Babies, Orlando, FLDepartment: Guest ServicesType:  Full-Time (37.5 hours)Shift: Day Shift (7:00 AM - 3:00 PM) Weekend availability required- Days off during the...

  • Guest Services Representative

    1 week ago

    Orlando, Florida, United States Orlando Health Full time

    Position Summary:Position SummaryThe Guest Services Representative, provides directions to guests/team members at Orlando Health - Winnie Palmer Hospital.Location: Orlando Health Winnie Palmer Hospital for Women & Babies, Orlando, FLDepartment: Guest ServicesType: Full-Time (37.5 hours)Shift: Third Shift (11:00 PM - 7:00 AM) Weekend availability - Days off...

  • Guest Services Receptionist

    1 week ago

    Orlando, Florida, United States Happy Paws Pet Resort Full time

    Happy Paws Pet Resort in Orlando, FL is actively seeing to hire a full-time friendly Guest Services Receptionist to provide outstanding customer service for pet's and pet parents in a fast-paced environment. Do you communicate effectively with peers and management? Are you looking for an opportunity to work full-time with flexible hours? Do you love animals?...

  • Overnight Guest Services Supervisor

    1 week ago

    Orlando, Florida, United States Evermore Orlando Resort Full time

    Shape the Next Generation of VacationsWelcome to Evermore Orlando Resort—the resort that's redefining the Orlando vacation experience. Just steps away from Walt Disney World, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members...