Assistant Property Manager

7 hours ago

Chicago, Illinois, United States Fernwood Property Management Full time
Fernwood Property Management was created with a singular mission—to provide superior property management services in Chicago. Our journey began with Lake Meadows Apartments, but our vision extends far beyond. Rooted in values of trust, reliability, and excellence, we're dedicated to fostering vibrant, supportive communities.   We are seeking a seasoned Assistant Property Manager to join our team at Regents Park/Algonquin Apartments, a premier property within our portfolio of over 1,500 apartments on-site. This role is essential in delivering best-in-class customer service, maximizing resident satisfaction, and ensuring seamless operations.Key Responsibilities:
  • Provide prompt and courteous service via phone, email, chat, and in person.
  • Analyze office communications, review scorecards, and coach staff for service improvements.
  • Assist the Property Manager in supervising the resident service team, package room team, and front desk staff.
  • Support Resident Service and Contact Center teams with policy questions and escalations.
  • Draft resident communications, including building announcements and alerts.
  • Coordinate special projects such as new initiatives and capital improvements.
  • Investigate and resolve resident complaints, issuing 10-day notices as needed.
  • Manage online reviews, researching past work orders and resident interactions to respond appropriately.
  • Track and ensure timely completion of work orders and service requests, keeping residents informed.
  • Oversee the move-in and move-out process, ensuring a smooth transition for residents.
  • Process lease-related requests, including roommate changes, sublets, storage, pet leases, and early terminations.
  • Provide training and coverage oversight for front desk and package room staff.
  • Ensure compliance with company policies and all applicable federal, state, and local laws.
Qualifications & Experience:
  • 5+ years of multi-family property management experience in a Class A portfolio with 700+ units is required.
  • Positive, energetic, and customer-focused personality.
  • Strong computer skills; experience with Salesforce preferred.
  • Excellent verbal, written, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Commitment to outstanding customer service and Fair Housing compliance.
Preferred Certifications:
  • Leasing License preferred.
  • Apartment Manager certification (NAA or IREM) a plus.
Performance Metrics:
  • Resident Net Promoter Score (NPS)
  • Renewal rate and occupancy levels
Benefits & Perks:
  • Competitive salary ($65,000 annually) + bonus eligibility
  • Robust benefits package (Medical, Vision & Dental Insurance, 401K with Company Match)
  • 30% Rent Discount for full-time employees
  • Professional development & career growth opportunities
  • Educational reimbursement
Please note: All new hires must successfully complete a criminal background check and drug screening prior to employment. Reference verification and proof of work authorization in the U.S. are also required.   Join Fernwood Property Management and become part of a team committed to excellence in Chicago's rental market

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