Customer Service Representative- Medical Supply/ Bilingual Positions available

Join HME Specialists as a Customer Service in Albuquerque and immerse yourself in a vibrant, customer-focused environment where your problem-solving skills will shine. This onsite position offers you the chance to make a significant impact on patients' lives daily, ensuring they receive the supplies they need to enhance their health and well-being. You will be rewarded for your dedication and expertise while working alongside a passionate team. At HME Specialists, you'll thrive in a culture that emphasizes empathy and professionalism, allowing you to develop valuable relationships with clients and colleagues alike.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Take this opportunity to grow your career in a forward-thinking industry, where every day presents new challenges and the satisfaction of helping others drives your success.

A little about HME Specialists

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Make a difference as a Patient Supply Coordinator

As a Customer Service Representative at HME Specialists in Albuquerque, you will play a crucial role in enhancing patient care through efficient communication. Your responsibilities will include managing incoming and outbound calls with patients, healthcare providers, and insurance companies, ensuring that every interaction is handled with empathy and professionalism. You will also verify and build monthly resupply orders for medical supplies, contributing to seamless service delivery for our clients. In this dynamic role, you will be expected to meet daily and weekly production goals, showcasing your ability to work in a fast-paced environment while maintaining a customer-centric approach.

Your efforts will directly impact the lives of patients, making this position both rewarding and essential to our mission in the medical supply industry.

Requirements for this Patient Supply Coordinator job

To excel as a Customer Service Representative at HME Specialists, a strong set of skills is essential. Effective communication skills are paramount, enabling you to provide positive, clear, and informative interactions with patients over the phone. Active listening is critical for understanding each caller's unique needs, allowing you to resolve issues promptly and efficiently. Attention to detail is necessary to ensure accuracy in communication and workflow management. Empathy and compassion will help you address patient concerns, fostering trust and rapport.

Strong organizational skills will allow you to juggle multiple tasks effectively while maintaining a high standard of service. Familiarity with the Microsoft Office Suite and CRM systems will facilitate your daily operations, though training is available for those willing to learn. Additionally, critical thinking, problem-solving, de-escalation techniques, and time management skills are vital for navigating the demands of this role in the fast-paced medical supply industry.

Knowledge and skills required for the position are:

• Strong Communication Skills to provide our patients a positive, clear, and informative interaction over the phone.
• Bilingual Preferred
• Active listening skills to understand the needs of the caller to resolve the patient interaction.
• Attention to detail to ensure we are efficient within our communication and workflow.
• Empathy and compassion to address our patient needs.
• Organizational Skills to manage daily workflow of multiple tasks.
• Medical Knowledge preferred but not needed as we are ready to train if you are ready to learn.
• Ability in using software or tools like Microsoft Office Suite and CRM systems.
• Critical thinking
• problem solving
• de-escalation and time management skills.

Are you ready for an exciting opportunity?

So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck

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