Customer Service Associate

Requisition ID

req34845

Working Title

Customer Service Associate

Position Grade

05

Position Summary

Successful candidate will be self-motivated and able to take responsibility, as they will have limited supervision. This individual will have strong communication and interpersonal skills, enjoy working with the general public, and be able to work primarily in an outdoor setting. This individual will also need to be a great team player and step up as needed. Since this individual works in a key public position, flexibility is a must. They will participate in all departmental events and will need to adjust their schedule to ensure coverage; the department will provide at least a 2 week notice before a permanent schedule change. Individual must be available to work weekends, evenings and holidays as needed.

Responsibilities of this position include, but are not limited to the following:

• Provides support for event parking in the Cornell Parking Structure to include but not limited to: Point of contact, sales, and must be proficient in cash management
• Effectively communicate information about the UNM campus, including its parking rules, regulations, and locations to students, staff, faculty, and visitors
• Provides visitors with parking validations
• Provide traffic control, when necessary,
• Provide conflict resolution to visitors, staff, and visitors when parking, traffic or other various issues or concerns are encountered while on campus
• Assist with special event parking, traffic and crowd control activities

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.

Minimum Qualifications

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Great customer service skills
• Flexibility
• Must be able to work weekends, evenings, and holidays
• Cash handling experience
• Team player

Additional Requirements

Campus

Main - Albuquerque, NM

Department

Parking Transportation Gen Admin (314B)

Employment Type

Staff

Staff Type

Regular - Part-Time

Term End Date

Status

Non-Exempt

Pay

Hourly: $ $19.19

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

10/21/2025

Eligible for Remote Work

No

Eligible for Remote Work Statement

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please be sure to include all work experience in application/resume. Include at least 3 professional references, preferably supervisory.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit Refer to for a definition of Regular Staff.