Customer Service Supervisor

2 days ago

Jersey City, New Jersey, United States Exotic Automation & Supply Full time $60,000 - $120,000 per year
General Summary:
Supervises the day-to-day operations of an assigned group in the New Hudson Customer Service department. Assists with leading a variety of related activities, including, but not limited to: contract management, directing department workflow, planning/scheduling and performing projects, training, and overseeing the teams' overall performance, development, and well-being while enforcing all policies and procedures.

What You Will Do (Essential Job Functions):
Team Support & Operations Management
  • Supervises and supports the day-to-day operations of an assigned Customer Service group with a complete understanding all aspects of the business tools, customer base, vendors, and products
  • Assists with processing orders/quotes and providing back-up support to members of the Customer Service team as required
  • Ensures orders and quotes are processed in a timely fashion and procedures are followed
  • Allocates group resources to maintain a balanced workload
  • Manages CSR schedules and timecards including scheduling and approving paid time off
  • Ensures all scheduling requirements are addressed including team meetings, department training or other off-line support projects
Customer Service & Problem Resolution
  • Acts as a liaison between customers, sales, service, and accounting to resolve status, order placement, shipment, and billing issues
  • Oversees customer issues to ensure effective short and long-term resolution. Assists with complex and escalated customer service situations, and management of complex projects (Contract Requotes, Transair projects, etc.)
  • Assists CSRs when alternative solutions are necessary to respond to internal or external issues including lead time exceptions, late-delivery notifications, pricing issues, returns and product availability
  • Provides Voice of Customer feedback - identify barriers to success and work across the organization to drive issue resolution
Training & Development
  • Contributes to employee satisfaction and development, including aspects of coaching, training, rewards and recognition, performance management, attendance administration
  • Fosters a continuous learning environment and engages with all employees on continuous improvement projects and activities
  • Assists with creating and refining procedures and processes which clearly define the workflow and tasks required to fulfill department objectives and ensure optimum customer service levels and performance
Performance Monitoring & Reporting
  • Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing process improvement or retraining
  • Develops / tracks / reports supporting measurables
  • Pursues professional skills and educational development opportunities for self
Cross-Functional Coordination
  • Communicates with Sales Staff to ensure awareness of, and alignment with, goals and customer needs
Supplemental Job Functions:
  • Contributes to continuous effort at developing, training, auditing, and improving procedures in the department
  • Participates in corporate onboarding and orientation programs
  • Performs other duties as assigned or requested
Knowledge, Skills and Abilities Required:
  • Associate's degree (may substitute seven (7) years of customer service experience)
  • Seven (7) years of customer service experience--industrial sales preferred
  • Previous customer service leadership experience
  • Previous experience working on a business system
**Exotic Automation & Supply is a DRUG FREE employer, including Marijuana**

  • Customer Service

    7 days ago

    Jersey City, New Jersey, United States Technogym S.p.A. Full time $100,000 - $115,000

    Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the...

  • Customer Service Representative

    4 days ago

    Jersey City, New Jersey, United States R&R marketing group llc Full time $41,600 per year

    Job SummaryWe are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a passion...

  • Customer Service Representative

    5 days ago

    Jersey City, New Jersey, United States Waterway Carwash Full time $24,000 - $48,000 per year

    OverviewWaterway is hiring Customer Service Associates at our Hudson location Join our Team - Every day is an opportunity to ShineReady to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development...

  • Customer Service Representative

    6 days ago

    Jersey City, New Jersey, United States Bally's Interactive Full time $42,000 - $60,000 per year

    Who we are?Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading,...

  • Safety Supervisor

    5 days ago

    Jersey City, New Jersey, United States Interstate Waste Services Full time $80,000 - $100,000 per year

    OverviewInterstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country We primarily service Northern New Jersey, Southern New York State, New York City, Pennsylvania, and Ohio. We cater to a diverse range of industrial, medical, and commercial customers. Our mission has always been to provide...

  • Documentation/Customer Service Specialist

    6 days ago

    Jersey City, New Jersey, United States Mecca Worldwide Logistics Full time $60,000 - $80,000 per year

    Job SummaryAs a key point of contact for our clients and internal operations, you will be responsible for managing shipping documentation, coordinating with carriers and agents, and delivering outstanding customer support throughout the shipment lifecycle. This is a crucial role that ensures smooth operations and exceptional service delivery.DutiesPrepare...

  • Outpatient Practice Supervisor, Women's Health

    7 hours ago

    Jersey City, New Jersey, United States RWJBarnabas Health Full time

    Req #: Category:Healthcare Operations, Revenue Cycle, and Patient AccessStatus:Full-TimeShift:DayFacility:Barnabas Health Medical GroupDepartment:New Margaret Hague Womens HlthPay Range:$62, $88,248.00 per yearLocation:377 JERSEY AVENUE, JERSEY CITY, NJ 07302Job Title: SupervisorLocation: LSA / NMHDepartment Name: New Margaret Hague Womens HlthReq #: Status:...

  • Blood Bank Section Supervisor

    5 days ago

    Jersey City, New Jersey, United States CarePoint Health Full time $90,000 - $120,000 per year

    About UsWelcome to Hudson Regional HealthTechnology Transforming CareHudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals.Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery and...

  • Building Service Attendant

    19 hours ago

    Jersey City, New Jersey, United States CarePoint Health Full time

    About UsAbout UsWelcome to Hudson Regional HealthTechnology Transforming CareHudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals.Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery...

  • Customer Relations Specialist II, PSA

    7 days ago

    Jersey City, New Jersey, United States Collectors Full time $52,000 - $104,000 per year

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented...