Part-Time Concierge I

Concierge – Elevate Everyday Living at Country Club Towers

Location: Denver, CO

Compensation: $25/hour

Schedule: Part-time Saturday and Sunday 9 am – 5 pm; May occasionally be asked to cover an evening shift during the week.

About the Role

Step into a role where luxury meets excellence. As Concierge, you'll be the welcoming face of our upscale residential community, offering personalized service, anticipating resident needs, and ensuring every interaction reflects the sophistication of our brand.

As part of our dedicated team you will deliver seamless support and elevate daily living for our residents and guests while managing the details that keep our front desks running seamlessly.

About Our Communities

Broe's multifamily portfolio blends contemporary luxury with timeless sophistication, offering uniquely curated living experiences in Denver's most sought-after neighborhoods. We offer more than a place for residents to live, we offer a place to belong.

Our communities offer:

• Premier locations in Denver's most vibrant neighborhoods.
• Unparalleled amenities and wellness-focused living.
• Distinct lifestyle offerings that cater to modern urban dwellers.
• Explore Country Club Towers—an award-winning high-rise near Wash Park.

What You'll Do

• Greet residents, guests, and vendors with warmth, professionalism, and attention to detail
• Serve as the central communication point for resident inquiries and assistance requests
• Manage package deliveries, shipping, and package room organization

Coordinate elevator reservations and after-hours move-ins

• Handle lockouts, key tracking, and visitor access per community policy

Assist with vendor check-ins, deliveries, and service coordination

• Monitor security cameras and promptly escalate safety or policy concerns

Perform building opening and closing procedures, including unlocking/locking designated entry points and securing leasing offices after hours

• Respond to and document after-hours escalations, directing issues to the proper channels (e.g., emergency maintenance, leasing, management)
• Oversee guest suite check-ins and check-outs
• Manage guest parking reservations and monitor usage
• Maintain coffee stations—cleaning, restocking, and ensuring presentation standards
• Maintain accurate logs, reports, and documentation of daily activities
• Monitor and maintain an organized, welcoming front desk and lobby environment
• Collaborate with property management, maintenance, and resident services teams to ensure a seamless resident experience

What You Bring

• 1+ years of customer service experience, ideally in hospitality or luxury residential settings
• Strong communication, organization, and multitasking skills
• A polished, professional demeanor and a proactive attitude.
• High ethical standards and sound judgment
• Reliable, detail-oriented, and able to maintain confidentiality
• A commitment to delivering excellent service and teamwork
• Familiarity with Yardi, Building Link or similar platforms is a plus
• High School Diploma or equivalent

Physical Requirements

Physical Requirements % of Work Time

Remain in a seated position 20%

Speak and hear clearly 90%

Lift office products and supplies, up to 20 lbs. 65%

Stoop, kneel, bend and reach 90%

Dexterity to write and manipulate keyboard and mouse 75%

Why You'll Love It Here

Join a team that values professionalism, warmth, and the art of luxury lifestyle living. We provide paid and ongoing training, and the opportunity to grow at Broe. Be part of a company that appreciates your reliability, attention to detail, and ability to make residents feel at home every day.

STATEMENT

The qualification requirements, physical demands, and work environment characteristics described in this job ad are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.

This job ad in no way states or implies that the duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.

This job ad in no way states or implies a contract of employment.

Broe Real Estate Group reserves the right to modify this job ad at their discretion at any time and will notify the employee of the change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.