Veterinary Hospital Receptionist

Job Overview

Join our dynamic veterinary team as a Veterinary Receptionist, where your energetic and positive attitude will be the first point of contact for pet owners and visitors. In this vital role, you will facilitate smooth daily operations by managing appointments, handling client communications, and supporting the veterinary team with essential administrative tasks. Your enthusiasm for animal care and exceptional organizational skills will help create a welcoming environment that prioritizes pet health and client satisfaction. This paid position offers an exciting opportunity to be part of a passionate animal care community, contributing to the well-being of animals and their owners every day.

Essential Job Function: Under general supervision, the Hospital Receptionist is responsible for greeting the public and providing information to the public regarding ADL (Animal Defense League) veterinary clinic services, public spay/neuter, animal intake, the ADL foster program, volunteers and any other ADL related services or programs. This position is responsible for all spay/neuter appointment scheduling, checking in all Hospital program appointments, all PetPoint data entry pertaining to hospital*, promotion of hospital services (including prevention sales to the public), and customer service. Responsible for auditing and verifying invoices for all incoming inventory, medications, vaccines and delivery of said inventory to proper areas within hospital in a timely manner. Assist with promoting special events such as ADL mobile wellness clinics. Assist with mobile vaccine clinics on Saturdays(bi-weekly), assist in the kennels, intake, foster or veterinary departments when needed and all other related tasks and duties. Some animal handling and pet transport is required. Hospital Receptionists are responsible for ensuring tidiness and proper sanitation of the front lobby, hallways and bathrooms.

PetPoint Data Entry*: The Hospital Receptionist is responsible for entering all information of ADL animals into the shelter's database, PetPoint. This includes but is not limited to information such as breed, sex, weight, color, vaccinations and vaccine certificates, tests, future vaccinations and tests, medications, medical procedures and any other animal-related items either administered to the animal and/or designated by the veterinary staff as well as all other related tasks and duties as assigned by the Lead Veterinarian, Hospital Manager and Medical Director. This position must have the ability to effectively communicate and serve as the liaison between veterinary teams, adoption teams and the Logistics Manager. This position must be able to assess the eligibility of candidacy for the animals in queue for transport to Paul Jolly Adoption Center. This position will have the responsibility of ensuring all veterinary records are in compliance with ADL's clinic protocols.

The Animal Defense League receptionists have major influence with the public and ADL clients that other positions do not, and this requires certain obligations. At all times, the receptionists must maintain a warm, yet professional appearance and demeanor in a high-stress environment with many public demands and be comfortable diffusing situations. The receptionists will be trained in how to answer basic questions on hospital protocol and the many questions a member of the public may have. This position will need to develop an understanding and knowledge of ADL programs and services, clinic protocols, veterinary services and terminology. The receptionists must be efficient, effective, able to multi-task and be a team player. This position will report to the Hospital Manager.

This position exercises no supervision.

Job Requirements:

• High School Diploma or GED certificate
• Must have experience working in a fast-paced, public environment
• Must have 1 year experience working in customer service
• Must have excellent computer skills
• Attend and assist with mobile wellness clinics
• Must be available to work holidays, and have flexible hours
• Veterinary knowledge preferred
• Must be comfortable with some animal handling
• Must have valid driver's license in good standing to assist with pet transportation when needed
• Bilingual preferred

Knowledge, Skills and abilities:

Physical requirements include frequent lifting and carrying up to 50 pounds. Subject to climbing, kneeling, lifting, sitting, standing, stooping, bending, and walking to perform the essential functions. Working conditions are primarily inside with occasional exposure to temperature variations, noise, and unfavorable odors.

Knowledge of office practices, procedures, equipment, inventory, medications, vaccines and various software programs. Must have the ability to communicate clearly and effectively, both verbally and through the usage of computers.

Physical demands and working conditions:

Physical requirements include the ability to frequently lift and carry up to 50 pounds and greater than 50 pounds with the assistance of another. Subject to climbing, kneeling, lifting, sitting, standing, stooping, bending, and walking to perform the essential functions. Working conditions are primarily inside, with outside work during mobile vaccine clinics with frequent exposure to temperature variations, hazardous chemicals, noise, dirty environment, confining workspace and unfavorable odors.

Pay: $ $16.25 per hour

Expected hours: 24.0 – 29.0 per week

Work Location: In person