Case Manager, SOAR

Responsible for providing engagement and service brokering to previously homeless individuals experiencing substance use disorder. Engaging them in basic conversation, assessing their needs, and connecting them to community resources, with an emphasis on assisting individuals maintain their housing. Responsible for working closely with the entire team in developing service plan, while providing basic case management with an emphasis on assisting the member in developing connections to community resources.

Daily Operations

• Engage women and men in services

• Network with other service providers to learn about services and to ensure that clients have timely access to appropriate services and housing.

• Assess and monitor consumers' psychosocial strengths and needs

• Complete documentation in patient chart and other necessary paperwork related to patient care

• Participate in other clinic and activities such as special events, and working designated holidays, including Thanksgiving or Christmas, as scheduled.

• Adhere to all program policies and procedures.

• Work as a member of the team to identify service needs and options

• Assist member in identifying and accessing needed services and resources

• Establish rapport with individuals and gather information in order to serve them better. Trust building activities are emphasized.

• Work as a member of the team to identify service needs and options.

• Meet with each and support team member to assess his or her problems, strengths and needs in all domains of life functioning on the Strengths/Needs Assessment.

• Conduct ongoing assessments of any changes in psychosocial problems and basic needs as they arise and ensure that these needs are addressed with each member on their caseload.

• Ensure that the service plan/ goals are implemented and are carried out consistently and appropriately.

• Complete required documentation for outreach and referrals to community agencies and related services.

• Assess the level of care and level of service activity required to adequately address basic needs with an emphasis on housing for each consumer on their caseload.

• Teach, demonstrate, and actively assist consumers in developing the skills to maintain stability in the community

• Transport clients to appointments when necessary if all other resources fail

• Will attend local community meetings regarding services and advocacy.

• Be courteous, tactful, and discrete in relating to the public, other staff, and clients.

• Adhere to the guidelines as stated in the Meharry Medical College Policy and Procedures Manual.

• Perform other departmental mission related duties as assigned by supervisor.

• Attend and participate in treatment team meetings in order to give and receive client condition reports.

• Attend all appropriate client care conferences and staff meetings.

• Participate in funding agency training activities as required.

• Provide other services that benefit the program and/or agency as assigned by the Program Manager or Clinical Director.

Required Skills

• A comprehensive knowledge of substance abuse treatment.

• Ability to interact effectively with staff, clients, agencies, etc.

• Ability to remain courteous, tactful, and discrete in relating to the public, other staff, and clients.

• Adhere to the guidelines as stated in the Meharry Medical College Policy and Procedures Manual.

• Ability to acquire and maintain a functional knowledge of internal and funding agency standards of service delivery and documentation.

• Acquire, maintain, and practice skills regarding sensitivity to the cultural and socioeconomic backgrounds of clients and others contacted in carrying out job responsibilities.

Required Education and Experience

• Bachelor's degree (B.S. or B.A.) from a four-year college or university, or a minimum of two years related experience and/or training, or equivalent combination of education and experience.

• Must have a valid Tennessee Driver's License with F Endorsement to provide transportation for clients. Driving record cannot contain items which prohibit or inflate cost of insuring driver.

• Preferred to be self-identified as being in recovery from mental illness, substance abuse, or co-occurring disorders.

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