Patient Access Representative

Job Purpose
The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. He/She is also responsible for registration of patients who need medical attention. Maintaining medical records, receiving incoming calls and processing of paperwork.

Duties And Responsibilities

• Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors
• Notifies appropriate personnel of complaints/concerns that require their attention
• Provides interim solution for all complaints/concerns
• Obtains accurate information from patients for registration, which includes correct name and address, phone number, insurance information, employment and signatures needed for processing
• All essential information will be entered into the computer
• Identification and insurance cards are photocopied and attached to the chart
• All charts are signed for consent and initialed for correct address
• Assists the Doctors and nurses in finding information as needed
• Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
• Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed
• Effective communication skills; clear written and oral techniques
• Performs other duties as assigned
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High School Diploma or Equivalent preferred
• Min 1 year experience in Healthcare environment preferred
• Excellent verbal, written and interpersonal skills
• Ability to provide excellent customer service support and the ability to successfully manage difficult situations/patients
• Organizational skills
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.