Overnight Front Office Agent

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

About Universal Aventura Hotel

Join the team at this modern and stylish hotel, with cool tech features and a design that is free flowing and calming.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are:

• A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
• Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
• An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
• Proactive with the ability to handle various tasks and adjust to changing situations.
• Veterans and military spouses are encouraged to apply.

What You'll Do:

• Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
• Obtain necessary credit and payment information from the guest.
• Sell rooms in accordance with Front Desk sales strategies.
• Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
• Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
• Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
• Monitor, communicate, and respond to guest feedback to enhance service quality.
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
• Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
• Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
• Perform additional duties as assigned.

Your Qualifications Includes:

• Previous Front Desk Experience preferred
• Fluent English communication required
• Excellent customer service skills required
• Basic computer skills required; Opera experience preferred
• Minimum of one year guest service experience in hotel hospitality preferred
• Ability to stand and walk for long periods of time required
• Requires full availability including days, nights, weekends and holidays

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.