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Implementation Consultant

3 weeks ago

New York, New York, United States monday Full time $91,000 - $118,000

Our team is growing and we are looking for an Implementation Consultant to join our Professional Services team You'll work closely with customers to address their business needs through the design and build of solutions on There are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers.

In this role, you will train, advise and consult with customers to optimize their use of products during the course of an implementation project or ongoing managed services engagement. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects.

About The Role
  • Lead implementation projects for customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced features and functionality
  • Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of across their organization
  • Design sophisticated workflows within the platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed
  • Act as a project manager for small to medium sized projects by building and executing on project plans that ensure deliverables stay on-time and on-budget
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Contribute to department practice development and process improvement initiatives to enhance team effectiveness and client outcomes
  • Represent the voice of the customer by advocating for their needs and influencing the product development roadmap
Requirements
  • 2+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager, or other technology consulting role, preferably in a B2B SaaS environment
  • Experience leading software implementation or managed services projects that required hands-on build and system configuration
  • Experience with project management, CRM, service desk, and/or collaborative work management software
  • Strong project management and problem solving skills
  • Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
  • Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives
  • Ability to clearly articulate technical topics to a non-technical audience
  • Knowledge of APIs (GraphQL) and other integration tools ) is beneficial
  • Understanding of AI and its use in streamlining work productivity is a bonus
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • BA or BS degree preferred

Please note that this role is on a hybrid model in New York City.

Visa sponsorship for this role is currently not available.

is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York City-based hires only: Compensation Range: $91,000 - $118,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations

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