Implementation Manager

2 weeks ago

New York, New York, United States Profound Full time
About Profound

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

Learn more at

Profound is on a mission to help companies understand and control their AI presence. As an Implementation Manager, you'll own the critical trial‑to‑paid journey—turning free trials and late‑stage negotiations into high‑value, long‑term customers. You'll be the specialist ensuring every trial delivers real, measurable impact.

What You'll Do

  • Launch and manage tailored trial experiences that accelerate deals.

  • Ensure trial users realize clear, compelling value quickly.

  • Proactively track prospect engagement and remove roadblocks.

  • Partner with Sales, Product, and Customer Success to refine our trial motion.

  • Drive consistent, high‑quality trial‑to‑paid conversions.

Who You Are

  • Background in Customer Success, Onboarding, or Implementation.

  • Persuasive, consultative, and humble communicator.

  • Self‑motivated problem‑solver who loves delivering value fast.

  • Data‑aware and process‑oriented, always iterating for better results.

  • Thrive in a fast‑paced, collaborative environment.

This is an on‑site role in our Union Square office—built for those who thrive on speed, iteration, and impact. Profound is backed by Kleiner Perkins, NVIDIA NVentures, Khosla Ventures, Saga Ventures, and South Park Commons, and partners with companies like Indeed, MongoDB, and Ramp.

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