Physician Office Manager RN

4 days ago


Columbia, South Carolina, United States McLeod Health Full time
Description

Responsibilities:

  • Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
  • Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.
  • Maintains confidentiality in talking with patients, upholding policies, and setting an example.
  • Approves PTO for Providers/Staff
  • Handles Customer complaints as appropriate
  • Review financials with providers and AVP monthly.
  • Review daily, monthly, quarterly insurance/billing reports.
  • Leads teams with Service Excellence, meeting Operational Budget Goals, and Daily Huddles
  • Handles Human Resources issues with staff appropriately, hire staff, terminate staff with AVP, and completes PEP process when needed. 
  • Oversee training of New Employees
  • Assists Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and license.
  • Creates on-call Schedule for locum company and process payment.
  • Creates Call Schedule for providers.
  • Review, optimize, monitor all processes in clinic.
  • Round on employees/waiting room as indicated by Service Excellence
  • Report any defects/anomalies to AVP immediately.
  • Monitor CLIA, Shred, Hazardous waste usage, equipment, license. 
  • Set appropriate goals and discuss with AVP.
  • Expectations are each Clinic Manager to be a leader in McLeod organization.
  • Demonstrates a willingness to perform the duties of other department personnel when workload requires.

Qualifications:

  • Basic knowledge of computer input required.
  • Must be able to perform basic clerical functions.
  • Comprehend medical terminology.
  • Good spelling and number skills required.
  • Clear, concise voice required.

Licenses/Certifications/Registrations/Education:

  • Associates degree Nursing (RN)
  • Valid SC/Compact RN licensure

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