Monitoring & Evaluation Coordinator

Position Title: Monitoring & Evaluation Coordinator

Supervisory Relationship: Director of Monitoring & Evaluation

General Job Description

The Monitoring & Evaluation (M&E) Coordinator will support the functions of TRP's M&E division within the Administration and Compliance Department. M&E's functions include coordinated support for TRP's Salesforce CRM and integrated platforms; program and client data collection, management, and analysis; and design and evaluation of programs and processes. The Coordinator will work closely with members of the M&E team, the Salesforce Administrator, and consultants to ensure the timely completion of projects; improve the quality and accuracy of data collected and stored in TRP's Salesforce CRM; assist Salesforce users from TRP and partner agencies; and support the Director of M&E with project planning, managing service requests, and administrative tasks. This role focuses on day-to-day data stewardship, request intake and tracking, reporting support, and user enablement; Salesforce system configuration and architecture decisions remain with the Salesforce Administrator and M&E leadership.

Primary Job Duties and Responsibilities:

Data Quality & Governance (approx. 35% of role)

· Implement and encourage best practices for data management in TRP's Salesforce CRM, including routine data quality checks for completeness, accuracy, and consistency across programs.

· Regularly identify and merge duplicate records; flag systemic issues and propose process improvements to improve data uniformity across TRP programs.

· Maintain and reinforce standardized data definitions and entry practices (e.g., required fields, naming conventions); identify redundant or under-used fields and recommend clean-up to M&E leadership and the Salesforce Administrator.

· Maintain confidentiality and follow TRP data privacy and security practices when handling client, participant, and program data.

Request Intake & Project Coordination (approx. 30% of role)

· Manage the intake, tracking, and follow-through of M&E support requests, recurring tasks, and special projects; clarify requirements, route work appropriately, and escalate risks early.

· Create and maintain project timelines; proactively communicate status, dependencies, and schedule risks to staff and partners.

Reporting & Impact Support (approx. 20% of role)

· Coordinate data submissions for quarterly reports and strategic plan reporting; validate completeness and accuracy, reconcile discrepancies with program teams, and assemble reporting outputs.

· Partner with TRP service areas to bring data from other databases (including spreadsheets) into TRP's Salesforce CRM in alignment with established data standards.

Training & User Enablement (approx. 15% of role)

· Coordinate with Salesforce Administrator on requests for new user accounts; provide onboarding communications and schedule Salesforce trainings for new users.

· Provide staff and partners with trainings, one-on-one assistance, and technical support as needed; develop and maintain job aids and documentation.

· Manage quarterly meetings between M&E and Salesforce user teams by scheduling recurring meetings, creating and distributing agendas, and taking and sharing notes and action items post-meeting.

Administrative & Professional Responsibilities

· Support the Director of M&E with voucher submissions and cost allocation of expenses related to Salesforce and integrated apps.

· Maintain required job skills and core professional competencies.

· Perform other duties as assigned.

Performance Measures

· Accurate CRM data entry and adherence to data standards (correct objects, records, and fields; minimal errors identified through routine QA).

· Demonstrated improvements in data quality for agreed data elements (higher completeness and accuracy; reduced duplicate records; and reduced redundant or under-used fields).

· Service request and project tracking is current and reliable; timelines are created and adhered to, and staff and partners are informed promptly when work is at risk of missing deadlines.

· Quarterly reporting deliverables are produced on time with validated data and minimal rework.

· The M&E division is regarded as a valuable partner to TRP staff; staff and partners report trainings and support are timely, clear, and helpful.

Essential Knowledge and Skills

• Bachelor's Degree or 2 – 4 years program coordination, nonprofit administration, or data entry experience required.

• Prior experience working in a multi-service nonprofit organization strongly preferred.

• Knowledge and experience with Salesforce and Nonprofit Success Page (NPSP) strongly preferred, experience working with CRM systems required.

• Ability to handle sensitive client, participant, and program data with confidentiality and in alignment with TRP data privacy and security practices.

• Demonstrated understanding of data management best practices, data quality/validation, and basic analytic methods (summaries, trends, segmentation).

• Strong computer literacy, including managing databases, troubleshooting systems issues, optimize digital workflows for M&E activities, & utilize Microsoft 365 SharePoint, Teams, Word, Excel, and PowerPoint tools.

• Excellent organizational and project management skills and a high level of attention to detail.

• Strong written, verbal, and interpersonal communication skills, including the ability to listen well, convey thoughts clearly, speak in public, and work effectively as a member of a team.

• A high degree of creativity, curiosity, and initiative.

• Ability to work collaboratively as well as independently.

• Bilingual in English and Spanish a plus.

Special Working Conditions and Demands

Hybrid – 2 days in office, 3 days remote

Benefits:

· Medical HDHP, HMO, and PPO.

· Dental HMO and PPO

· Vision

· Life Insurance and ADD, Company Paid

· Short- and Long-Term Disability: Company Paid

· 403(B) retirement savings plans

· Flexible Spending account and Dependent care account

· Transit Benefit

Position Classification & Salary

Salary: $50,000 - $60,000. Salary commensurate with experience.

Full-Time, Exempt (FLSA status subject to HR classification review).

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, or language (any language use not related to job duties). In addition to federal law requirements, The Resurrection Project complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Job Type: Full-time

Pay: $50, $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance
• Work from home

Work Location: Hybrid remote in Chicago, IL 60608