Program Assistant

Job Description:

Job Title: (ACT) Program Assistant 

Location: Springfield, Missouri 

Department: ACT 

Employment Type: Full-time 

Job Summary: 
Join our compassionate and collaborative team as an Office/Program Assistant, where you will play a vital role in supporting our Assertive Community Treatment (ACT) program. This position is perfect for individuals who are organized, detail-oriented, and passionate about helping others. You will have the opportunity to make a difference in the lives of clients by ensuring smooth office operations and effective communication. We are looking for someone who thrives in a dynamic environment and is eager to contribute to a positive workplace culture. 

In this role, you will perform essential clerical tasks, track client benefits, and assist with various administrative functions to support our dedicated staff. Your contributions will help us provide high-quality care to our clients and maintain a welcoming environment. 

The ACT Program Assistant position offers… 

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities: 

• Answer all incoming calls, disburse phone calls to appropriate staff members, and communicate effectively with all staff within the clinic. 
• Screen all client contacts for crisis, then prioritize and route to appropriate clinical staff. 
• Schedule and cancel client appointments accurately on a daily basis, including entering the correct disposition for cancellations. 
• Verify demographic information each time clients check in for their appointment, including address, phone number, and insurance. 
• Assist with daily team meetings by taking notes and dispersing staff to appropriate client appointments. 
• Perform all clerical tasks related to the functioning of the office, including filing/imaging, reports, activity logs, and any other correspondence; preparing outgoing mail; preparing interoffice mail; and maintenance of supplies/forms. 
• Responsible for quarterly safety drills, inspections, inventories, etc., to meet CARF safety requirements. 
• Perform verifications of benefits, track managed care visits, and monitor prior authorizations for Medicaid when needed for outpatient visits. 
• Process Requests of Information (ROI), enter into the database, and maintain HIPAA compliance. 

Education, Experience, and/or Credential Qualifications: 

• High school diploma or GED 
• Experience in an office is preferred but not required 
• Ability to communicate effectively before groups of residents, employees of the organization, family members, and other contacts in the community 
• Ability to write routine reports and correspondence 

Keywords: Office Assistant, Administrative Support, Clerical, Client Services, Healthcare Administration, ACT, Springfield, Missouri, Communication Skills, Team Support, HIPAA Compliance 

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.