Chief Operating Officer

Chief Operations Officer (COO)

Trust Law Partners – San Mateo, California

Join a fast-growing law firm redefining excellence in trust and estate litigation.

Trust Law Partners (TLP) is a top-tier law firm known for its creative advocacy, relentless pursuit of justice, and innovative approach to trust and estate litigation. With offices across California and Texas, we're committed to providing exceptional results and an outstanding client experience.

We are seeking a Chief Operations Officer (COO) to oversee all aspects of firm operations, including finance, administration, human resources, technology, and overall organizational performance. The COO will play a pivotal leadership role in scaling our firm's infrastructure, enhancing profitability, and ensuring operational excellence as we continue our rapid growth trajectory.

Key Responsibilities

Strategic Leadership

• Partner with firm leadership to execute the firm's strategic growth plan, identify new opportunities, and drive innovation across all departments.
• Develop, implement, and continuously refine firmwide systems, processes, and performance metrics.
• Lead cross-departmental initiatives to improve workflow efficiency, profitability, and client service.
• Oversee and mentor firm managers, fostering a culture of collaboration, accountability, and high performance.

Financial Oversight

• Prepare and manage the firm's annual budget, including income projections, expense forecasts, and profit analysis.
• Oversee financial statements, performance metrics, and management reports on a monthly basis.
• Manage cash flow, partner draws, distributions, and banking relationships.
• Supervise accounts receivable, accounts payable, payroll, and benefits administration.
• Collaborate with partners on partner points calculations, compensation planning, and bonus structures.
• Lead the 401(k) census and annual reporting process in coordination with the firm's administrator.

Operations & Technology

• Drive automation and systemization to streamline operations, enhance productivity, and improve client and employee experiences.
• Oversee case management systems (Clio), financial and HR software integrations, and ensure data accuracy and security.
• Design and implement workflows, benchmarking tools, and reporting dashboards to track progress toward key performance indicators.
• Manage relationships with vendors, IT providers, and service partners.

Human Resources & Administration

• Supervise administrative staff and department managers, ensuring optimal staffing levels and resource allocation.
• Direct recruiting, onboarding, and retention of attorneys and administrative personnel.
• Ensure compliance with all California and federal employment laws, including wage & hour, benefits, and workplace training requirements.
• Conduct annual performance reviews and manage professional development programs.
• Promote a positive, inclusive, and high-performance firm culture.

Qualifications

• Bachelor's degree required, MBA added plus
• 5+ years of executive-level operations management experience in a law firm or professional services organization.
• Demonstrated success in financial management, process design, and strategic planning.
• Proven leadership ability to motivate, coach, and develop teams in a fast-paced, high-growth environment.
• Strong proficiency in data-driven decision-making, budgeting, and performance analytics.
• Experience with law firm management software (Clio, Paychex Flex, QuickBooks, etc.) highly preferred.

What We Offer

• Competitive compensation package with performance-based incentives.
• Comprehensive benefits including health insurance, 401(k) with employer contributions, and paid time off.
• A collaborative, mission-driven culture focused on excellence, integrity, and innovation.

About Trust Law Partners

Trust Law Partners is one of California's leading trust and estate litigation firms, representing clients across the state and beyond. Our attorneys are recognized by Super Lawyers, and our firm is known for its creative settlements, trial success, and down-to-earth, results-oriented approach. We continue to expand our presence through innovation, client trust, and operational excellence.

Pay: $175, $250,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person