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Satellite Technician
2 weeks ago
SATELLITE TECHNICIAN
ABOUT MICROCOM
Microcom is a satellite communications company with offices throughout Alaska and Hawaii. Our company sells and installs Starlink, Dish, DirecTV among other providers for both residential and commercial customers. We were the first Reseller of Starlink in North America and operate our own Starlink Network Operations Center at our corporate headquarters in Anchorage Alaska. Founded in 1984, we've focused on finding unique solutions to our customers' diverse communications needs for over 40 years. Where others thought it couldn't be done, Microcom forged ahead to develop new residential and business satellite communication systems. We place an emphasis on innovation focusing on providing customers with solutions that meet their communications needs and are guided by the values of curiosity, pride, and a winning attitude. If you think that you have the desire to learn and grow, you can make a successful career by joining the Microcom team.
WHAT WE ARE LOOKING FOR
We are looking for someone to join our Technician team. You must have a willingness to learn and a drive to succeed. In this position, you will have the opportunity to learn about satellite technology and become an integral part in supporting all our projects. Opportunity is here and we provide all of the training.
JOB DESCRIPTION
In-Home Service Technicians lead the charge in service, installation, and home automation solutions for our customers, both rural and urban. Each Technician receives extensive safety training as well as professional training for site surveys, installing equipment, and educating customers on our innovative satellite technology.
Microcom operates a Community Gateway for Starlink in addition to being a Regional Service Provider for DISH and a Home Service Provider for DirecTV. These partnerships mean that we are the exclusive service provider for any work directly created by either video provider in Alaska and Hawaii. Come join our team as we help our customers get connected.
What would I do?
- Plans installations by evaluating location; locating line of sight; laying out equipment and wiring plans connectivity options.·
- Establishes satellite system by installing dish; running and pulling cable; programming and calibrating equipment; adhering to codes, regulations, and standards.·
- Verifies system by testing equipment and connections; identifying and correcting problems.·
- Insures system signal meets minimum requirements.·
- Verification of service for either broadband and/or video depending on which is installed.
- Communicates with dispatch department to update job status within assigned timeframes.·
- Provides paperwork to document installation, service and repairs.
- Repairs service by listening to customer's description of the problems; diagnosing, troubleshooting, and repairing problems by replacing and/or upgrading components.·
- Communicate with customers and ensure that the customer thoroughly understands how to work the system.
What's required?
- Current valid driver's license and relatively clean driving record
- Willing to submit to background and pre-hire drug screen
- Must be 18 years of age or older
- The job is entry level, but you must be willing to learn and have the drive to excel.
- Good work ethic without direct supervision
What else are we looking for?
- Electrical, maintenance, or cable repair experience will help in cutting training time
- Likes working with customers
- Works well in a team setting and can communicate with others
- A drive to excel and complete work to customer's satisfaction
- Willingness to travel at times
Salary & Benefits:
- Hourly and Overtime Pay
- Commissions and Incentives
- Paid time off
- Medical/Prescription/Dental/Vision
- 401(k) Plan with Company Matching
- Promotional Opportunities
- Company phone
- Paid Training
- Flexible scheduling
- Tools and uniform provided
Physical Requirements:
- Lift and carry up to 70 lbs.
- Climb ladders up to 30' - 40' at times
- Work in attics and/or other confined spaces
- Bend, kneel, crouch, and stand for long periods
- Use of provided power tools
Compensation Package:
- Bonus opportunities
- Commission pay
- Tips
Job Type: Full-time
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Anchorage, AK Required)
Ability to Relocate:
- Anchorage, AK 99518: Relocate before starting work (Required)
Work Location: In person
