Patient Access Representative II, Call Center, Baptist Southbank

2 days ago

Jacksonville, Florida, United States Baptist Health Full time

Job Summary

*Up to $1,000 Sign-On Bonus*

Southbank Plaza is currently hiring for a Full-Time Days Patient Access Rep II to join our PAS Call Center team at our Baptist Southbank Plaza location here in Jacksonville, FL.

Shift Details: Full-Time Monday - Friday 10:30am-7:00pm

This Patient Access Rep II will primarily be a scheduler for appointments within the Baptist Health System. In this role you will be answering around 75-80 patient calls a day and the day in the life will look like answering the patients calls to get them scheduled, completing the registration process, insurance verification and suppling estimates and patient collections in reference to estimate, you will also be required to work patient work queues and make outbound calls to patients. You will have a monthly score card to determine how long it takes to wrap up a call and the quality of a call. The ideal candidate will not only reflect the five Baptist Core Values, but will also have call center, and scheduling experience.

As a Patient Access Rep II, you will be responsible for:

  • Registering patients accurately and efficiently
  • Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple Imaging Service Lines
  • Maintaining service excellence to patients and visitors for telephonic encounters
  • Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
  • Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
  • Maintaining a professional relationship with all clinical and non-clinical team members
  • Articulating compliance documentation and ensure completion of required patient consent forms
  • Maintaining patient privacy in accordance with HIPAA guidelines

This Patient Access Rep II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now

StatusFull-Time

Shift DetailsDays

Education RequiredHigh School Diploma/GED

Education PreferredBachelor's Degree

License and Certification

  • Certified Healthcare Access Associate (CHAA) Preferred

Experience

  • 1-2 years Customer Service Experience Required
  • 1-2 years Insurance Experience Required
  • 1-2 years Healthcare Experience Required

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