Desktop Support

1 day ago

Kalamazoo, Michigan, United States Meta Full time
Company Description

My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. 

Job Description

Print Support Specialist

Kalamazoo, MI (onsite)

4 month (Temp to Perm)

Working day- Mon -Fri 8:00 AM - 5:00 PM

Qualifications

  • This position is responsible for the daily on-site support of printer devices, ensuring service level agreements are met and providing excellent customer service. The role includes technical support, printer fleet management, and on-site inventory control. Driving to offsite locations using a personal vehicle is required; mileage reimbursement is provided.

    Responsibilities

  • Provide daily support for network and workstation printers
  • Respond promptly to customer support requests and ensure accurate, professional resolutionRequirements
  • High school diploma or equivalent; additional education preferred
  • IT Help Desk or technical support experience (hardware and application support)
  • Strong technical knowledge of network and site-specific printers
  • Excellent customer service, communication, and problem-solving skills
  • Good organizational and project management abilities
  • HP technical certifications preferred
  • Ability to walk, stand, bend, reach, and lift objects under 50 lbs.
  • Valid driver's license and reliable personal vehicle for travel to offsite locations
  •  
  • Escalate complex problems to a Customer Service Technician or Integrated Account Manager as needed
  • Keep customers informed on issue resolution progress
  • Document all service calls and requests using TRAC Solution
  • Provide end users with remote access knowledge and complete troubleshooting documentation
  • Maintain and update printer fleet tools and databases
  • Provide regular account updates, including fleet performance and status, to the Printer Fleet Manager or Integrated Account Manager
  • Manage on-site hardware and consumables inventory
  • Handle printer procurement and hot swap inventory as required
  • Record and report all fleet meter reads
  • Perform lifting and walking as required (no more than 50 lbs.; assistance provided when necessary)
  • Adhere to business casual dress code
Additional Information

must be able to lift up-to 50 lbs and walk with-in office 

 

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