IT Lab Support Analyst

2 weeks ago

Kalamazoo, United States Compucom Staffing Full time

Join to apply for the IT Lab Support Analyst role at Compucom Staffing. This 1-year contract (possible extension) will be based onsite in Kalamazoo, MI, providing end?user support to lab scientists and IT staff. This role offers end?user support in a highly complex R&D environment, handling lab instrument?associated hardware and software. The successful candidate will build and modify desktop computers, install and configure instrument control software, and troubleshoot issues with minimal supervision. Wage Range: $26.25 $38.50 per hour, dependent on experience and qualifications. Benefits: Medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre?tax benefits. Duties and Responsibilities Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument?associated software packages Troubleshoots hardware and software issues, installs and configures new equipment, instrument?related software applications and version updates while ensuring both vendor and company?internal computer operating standards are met Creates / updates problem tracking records Monitors the installation of operating system and application security patches Ensures security configurations are met and properly maintained Configures and monitors backup and recovery software for all complex and critical systems Builds various testing and monitoring utilities using PowerShell and command line scripting Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution Assists scientific personnel with the evaluation and implementation of new / adjacent laboratory technologies Adheres to all compliance requirements and provides technical input for department SOP development Adheres to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware Skills and Qualifications Bachelor's degree (or equivalent experience) in computer science or a related discipline with an associated educational or employment?based skillset in computer hardware and software Minimum 3 to 5+ years or equivalent of advanced IT support work experience in a highly complex R&D or manufacturing environment Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software Able to navigate and make modifications to the Windows Registry Knows instrumentation hardware and communication standards (e.g. NI?488.2 and NI?DAQ) Has working knowledge of the principles and concepts of lab PC and peripheral hardware support Highly competent in TCP/IP wired and wireless network fundamentals Self?starter: Wants to seek out work and follow?through W2 only, no Corp to Corp; we are unable to sponsor H?1B visas at this time. Seniority Level Mid?Senior level Employment Type Contract Job Function Information Technology Compucom Staffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. #J-18808-Ljbffr

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