Director of Account Management

3 days ago

Austin, Texas, United States Songwriters Texas LLC Full time $80,000 - $150,000 per year

Overview

The Director of Account Management leads a high-performance team responsible for the

full client lifecycle — new contracts, expansion, activation, and retention — across all Big

Easy Entertainment venues and partnerships. This role combines sales leadership with

account ownership, ensuring that Account Managers drive revenue growth while

maintaining long-term client success. The Director partners closely with Revenue

Operations, Sales Leadership, and Venue Operations to ensure alignment across business

development, onboarding, and performance execution.

Key Responsibilities

 Leadership & Strategy

 Lead, coach, and develop the Account Management team responsible for driving

revenue and relationship success across the lifecycle.

 Establish clear sales and performance expectations for new contracts, expansion,

activation, and retention.

 Build scalable systems and playbooks to manage a growing client portfolio across

multiple markets.

 Partner with Revenue Operations to align reporting, incentives, and KPIs with

lifecycle performance.

 Work with Venue Operations to ensure account commitments align with operational

capacity and execution quality.

 Sales & Expansion

 Oversee new business generation through the Account Management team, ensuring

proactive outreach and deal development.

 Drive account expansion opportunities through additional locations, product

offerings, or upgraded programs.

 Support contract negotiations and renewals for key or strategic accounts.

 Collaborate with Marketing to develop tools and campaigns that support new and

expansion sales initiatives.

 Activation & Retention

 Ensure smooth onboarding and activation for new accounts, coordinating with

internal teams to meet launch timelines.

 Develop and manage client retention strategies focused on performance

improvement and relationship growth.

 Oversee quarterly business reviews (QBRs) and client performance reporting.

 Anticipate risk factors impacting account satisfaction or renewal and implement

proactive solutions.

 Performance & Culture

 Establish data-driven accountability for Account Managers using CRM dashboards

and sales metrics.

 Align compensation and incentives with performance across all lifecycle stages.

 Cultivate a team culture of ownership, collaboration, and continuous improvement.

 Represent the voice of the client and field operations in leadership meetings.

Qualifications

 7+ years of experience in account management, sales, or business development,

preferably in hospitality, entertainment, or multi-location operations.

 3+ years in a leadership role managing sales or account teams with measurable revenue

responsibility.

 Demonstrated success driving full-lifecycle sales — from new contracts through

renewal and expansion.

 Strong financial acumen and understanding of P&L, activation metrics, and retention

economics.

 Excellent communication, leadership, and relationship management skills.

 Proficiency with CRM platforms (HubSpot preferred) and data reporting tools.

 Strategic, organized, and performance-driven.

 Willingness to travel to venues and markets as needed.

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