Account Director

About Phaedon

At Phaedon, we are revolutionizing how companies engage with their audiences and are passionate about sparking participation to drive growth for both our clients and our employees. Phaedon is a data-driven, tech-enabled marketing organization with a breadth of capabilities that go beyond our competitors and redefine traditional industry archetypes. We have a history of delivering game-changing results for notable brands across advanced analytics, loyalty technology and services, marketing communications, and experience transformation to bring intelligent imagination and solve our clients' biggest business and brand challenges. And every role at Phaedon has an integral part to play in fulfilling this vision.

About the Role:

We are seeking an experienced
Account Director
to join our client services team. In this role, you will lead strategic client relationships and drive growth while ensuring exceptional service delivery and team development.

At Phaedon, we recognize that exceptional talent comes with diverse experiences. The final title and compensation will be thoughtfully determined using factors including but not limited to relevant work experience, skills, certifications and competencies that align to the specified role.

Essential Duties/Responsibilities:

• Serve as the primary senior point of contact for key client accounts, building and maintaining strong relationships at all levels
• Lead the strategic direction of accounts, identifying growth opportunities and developing account plans that align with client business objectives and their technology ecosystem
• Oversee project planning, execution, and delivery across multiple projects and/or client engagements in conjunction with a Delivery Manager
• Manage account profitability, revenue forecasting, and budget adherence
• Develop and mentor junior team members, fostering a collaborative and high-performing account team
• Translate client needs into action for internal teams, ensuring alignment across departments
• Partner with technical teams to ensure loyalty platform solutions (like Tally) are effectively implemented to meet client business objectives
• Act as a bridge between client business needs and technical requirements, ensuring loyalty technology solutions deliver to scope and produce measurable ROI
• Identify and pursue opportunities for incremental growth within existing accounts
• Present strategic recommendations and results to senior client stakeholders
• Stay informed of industry trends and competitive landscape relevant to client businesses
• Collaborate seamlessly with multidisciplinary teams while demonstrating judgment about when to engage specific expertise from Strategy, Analytics, Creative, Delivery Management, Operations, Product, Development, and QA functions
• Facilitate client understanding of Tally's capabilities and other loyalty technology solutions to drive program success

Location:

This role is based out of our office in the Designer's Guild building in the heart of Minneapolis' North Loop neighborhood. We embrace a hybrid model with three in-office days per week to ensure a mix of collaboration and flexibility to support our employees' success.

Basic Qualifications:

• 7+ years of experience in client services
• Bachelor's degree in marketing, business, communications, or related field
• Demonstrated understanding of loyalty technology infrastructure, data integration requirements, and platform capabilities
• Able to grasp technological concepts and articulate them concisely to both technical and non-technical stakeholders
• Proven track record of growing and retaining client relationships
• Strong leadership abilities with experience managing and developing teams
• Excellent communication, presentation, and negotiation skills
• Strategic thinking with the ability to develop insight-driven recommendations
• Confidently addresses complex issues through transparent dialogue regardless of organizational hierarchy
• Financial acumen for managing account profitability and forecasting

Personal Attributes:

• Exceptional problem-solving abilities and adaptability in fast-paced environments
• Relationship builder who can establish trust and credibility at all levels
• Technology-minded with enthusiasm for how platforms drive customer loyalty program success
• Comfortable working at the intersection of marketing strategy and technical implementation
• Proactive mindset with the ability to anticipate client needs
• Detail-oriented with strong organizational skills
• Collaborative team player who can work effectively across departments
• Demonstrates a commitment to continuous learning and maintains current knowledge of evolving customer loyalty marketing trends, consumer behavior patterns, and innovative engagement strategies to inform Phaedon's client solutions

What we Offer:

We value our employees and demonstrate this through our comprehensive benefits offering including medical/dental/vision coverage, comprehensive paid time off, paid holidays, paid parental leave, retirement savings plans, and more.

Pay Range:

The pay range for this position is estimated to be: $110,000- $160,000 per year.

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

Phaedon is an equal opportunity employer, and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational workload.