HVAC Service Manager

Company: Mission Critical Companies (Climate Boss LLC & Energy Logix LLC)Services: Residential | Light Commercial | CommercialLocation: North Austin (Office & Warehouse)Compensation: TTC of $150k (Base + Bonus + Benefits)Benefits: PTO, Paid Holidays, Health Insurance, Vision Insurance, Dental Insurance, 401(k)Perks: Company Vehicle, Fuel Card, Office SpacePosition Summary:The HVAC Service Manager is a player-coach field leader responsible for the execution, quality, and profitability of all service, repair, PMA, refrigeration, ductwork, and system replacement jobs across the MCC platform. This role combines hands-on job execution with technical team leadership, managing a growing team of technicians and apprentices while enforcing operational SOPs, driving margin, and delivering a best-in-class customer experience.Technical & Field Responsibilities:Personally runs and oversees jobs across service, PMAs, ductwork, refrigeration, and system replacementsDrives technical execution with a focus on diagnostics, quality, safety, and customer satisfactionManages quoting-to-completion workflow, including site inspections, job scoping, and QA sign-offsOversees tool inventory, purchasing, truck stock, and vehicle maintenance for all field personnelEnsures all work adheres to MCC's SOPs, safety protocols, and technical best practicesTeam Leadership & Growth:Leads and develops a growing field team (initially 3–5 techs, scaling to 10+ in 2026)Conducts in-field training, mentorship, and ride-alongs to upskill field techniciansPlays a key role in recruiting, hiring, onboarding, and developing new techsCollaborates with Sales to ensure seamless field handoffs and dispatch executionSystems, KPIs, & Accountability:Operates within MCC's home service software platform (e.g., Housecall Pro) and integrated systemsAccountable for weekly team performance and reporting across KPIs, including:Gross Margin >#/li###Job Completion TimeCallback RateTechnician ProductivityCustomer Satisfaction / NPSLeads weekly review of team metrics and outcomes with MCC leadershipRequirements:Class A HVAC License (Active) • 10+ Years of Overall HVAC Technical Experience7+ Years of Experience in Environmental Systems (Ventilation, Air Quality, System Balancing)5+ Years of Refrigeration Experience (Light Commercial, Walk-In, Reach-In, etc.)Proven ability to execute jobs to a high standard of technical quality, operational excellence, and customer satisfactionStrong hands-on field capabilities combined with leadership and mentoring abilityCompensation:Full-time salary + bonus structurePerformance bonus tied to margin, team performance, and KPI achievementHealth, dental, and other benefits includedAbout MCC- Mission Critical Companies:Mission Critical Companies (MCC) is a private equity-backed HVAC platform committed to scaling residential, light commercial, and commercial HVAC operations across Central Texas. As a sales-forward, technician-first business, MCC leverages business intelligence, systems, and SOPs to deliver operational excellence while empowering its champions to live their American Dream.MCC is building the premier mission-critical HVAC platform in Texas. Our roll-up strategy enables us to dominate the market through highly trained, specialized technicians, delivering superior outcomes for customers and life-changing career paths for field teams. We are committed to giving the Millennial and Gen-Z generations a clear pathway to the trades through apprenticeships, trade schools, and real-world development — unlocking personal and professional growth through a career in HVAC.