Inside Sales Representative

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

The Inside Sales Representative manages inbound sales and marketing leads and achieving sales targets in a designated territory. They are responsible for account management, increasing sales within existing account base and executing marketing and communication initiatives.

• Solicits, qualifies, and closes new business to target for designated region, sector and/or customer base.
• Coordinates with VP Marketing, NAM to strategize and deliver successful marketing and communication initiatives with the goal of driving lead generation to target.
• Collaborates with management and customer care team to deliver excellent service to customers.
• Collaborates with sales management and sales representatives to figure strategic sales methods.
• Manages sales and marketing leads, tracking through Customer relations management (CRM) system.
• Tracks, manages, and reports sales team metrics.
• Partners with the Operations team in completing special projects focused on sales process improvement.
• Prepares proposals, renewal contracts and Proposal Work Sheets for Sales function.
• Attends sales group meetings focused on sales targets or forecasts, reporting on market situation, RFP requests, etc.
• Provides assistance to field Sales staff in handling various tactical responsibilities, including trade shows and conferences.
• Promotes world class service and brand image.
• Adheres to internal standards, policies, and procedures.
• Performs other duties as assigned.
• Supervises others: Indirectly only, may provide Inspector oversight.
  
   

Education and Experience

Required:

• Associate degree (College diploma in Canada) AND 3+ years of sales experience OR
• High school diploma or equivalent AND 5+ years' experience in the Certification Services industry
• Minimum 1-2 years of experience in Sales or other client facing problem solving role
• TIC industry experience

Preferred:

• Experience in the certification industry.
• Experience utilizing Value-added problem-solving sales process 
• Experience selling training services

Knowledge/ Skills/ Abilities

• MS Office (Word, Excel) – Intermediate user proficiency
• Experience using Customer Relation Management (CRM) system.
• Advanced communication skills
• Strong customer service focus
• Ability to work well with others & independently.
• Time management skills and a strong attention to detail
• Ability to work well under pressure. 
• Language Skills: English – Intermediate level required - ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals. Ability to write and interpret routine reports and correspondence. Ability to speak effectively before groups of customers and employees of the organization.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health:  Medical, dental and vision insurance, life insurance, employee wellness programs
• Wealth: Competitive pay, 401(k) with company match (immediate vesting upon enrollment), employee referral program, annual bonus target
• Happiness:
• Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Work-Life Balance: Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)

Position anticipated to close December 1, 2025.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.