IT Analyst

Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day.   More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit   Job Summary We are looking for an entry-level IT Analyst to maintain a reliable, secure and efficient data communications network. They will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. The ideal candidate will be able to deploy, configure, maintain and monitor all active network equipment to ensure smooth network operation. This position will be required to be on-site.    Responsibilities

• Provide technical assistance (via phone, email, or in person) and support for incoming helpdesk queries and issues related to computer systems, software, and hardware
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Install and integrate new server hardware and applications
• Keep an eye out for needed updates
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Define network policies and procedures
• Maintain inventory for all hardware and software assets
• Run diagnostic programs to resolve problems, such as slowness, virus, malware, etc.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless, and other systems.
• Install or replace computer peripherals for users
• Follow up with customers to ensure issue has been resolved
• Troubleshoot printing and wireless connectivity 

Qualifications

• Bachelor's degree in computer science, IT, MIS or related field
• Experience with Microsoft Active Directory, including user management
• Knowledge of Microsoft Windows 10 and Mac OS.
• Basic knowledge and understanding of LAN/WAN as it relates to TCP/IP, IP addresses, subnet masks, default gateways, etc.
• Knowledge of firewalls, internet VPN's remote implementation, troubleshooting, and problem resolution
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Ability and desire to learn new hardware and software.
• Familiar with basic peripherals such as telephones, wireless keyboards/mice, Bluetooth headsets, docking stations
• Process & detailed oriented
• Must able to be in office 5 days a week

Benefits

• Health, Vision, Dental, Chiropractic - open to domestic partners
• 401K with company match
• Unlimited PTO policy
• Company paid holidays
• Optimistic, supportive, and FUN work environment

The duties and responsibilities described above are essential functions of the job   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.   This position is not eligible for sponsorship of work visas

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