Inside Sales Confirmation Supervisor

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathrooms, kitchen, and window remodels for residential customers. With over 18 years of experience, we are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Position Summary

The Inside Sales Confirmation Supervisor oversees the confirmation process of all inside sales transactions to ensure accuracy, compliance, and customer satisfaction. This role is responsible for managing a team of confirmation specialists, streamlining sales confirmation workflows, and maintaining high-quality standards in communication with clients and cross-departmental communication.

Key Responsibilities

• Supervise the inside sales confirmation team, including scheduling, training, performance evaluations, and daily oversight.
• Ensure all sales orders are confirmed accurately, timely, and in accordance with company policies and customer agreements.
• Review and verify sales documents for completeness, pricing accuracy, and compliance with terms.
• Act as a liaison between inside sales, operations, and customer service to resolve any discrepancies or issues in order confirmations.
• Monitor KPIs related to sales confirmations (e.g., confirmation turnaround time, error rate, customer feedback).
• Provide coaching and development to team members to improve performance and efficiency.
• Assist in the development and documentation of standard operating procedures (SOPs) for the confirmation process.
• Utilize CRM and Lead Assignment systems to manage sales data and ensure accurate record-keeping.
• Identify and implement process improvements to enhance customer experience and operational efficiency.
• Support internal audits and ensure compliance with company policies and industry regulations.

Requirements:

• Associate or bachelor's degree in business, Sales, or a related field (preferred).
• 3+ years of experience in inside sales, sales support, or order processing.
• 1–2 years of supervisory or team lead experience.
• Strong understanding of sales order lifecycle and customer service principles.
• Experience with CRM and ERP systems (e.g., Salesforce, SAP, Oracle).
• Proficient in Microsoft Office Suite, particularly Excel and Outlook.

Core Competencies

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to lead, motivate, and manage a team.
• Analytical and problem-solving mindset.
• Time management and multitasking capabilities.
• Ability to work under pressure in a fast-paced environment.

Working Conditions

• Standard working hours will vary, with evening, weekend, and holiday shifts as part of the regular schedule. This position primarily covers evening and weekend shifts
• The role requires frequent use of a computer, including extended periods of screen time.
• Must be able to manage multiple priorities in a fast-paced environment, often with tight deadlines.
• Must be comfortable working with sensitive and confidential information
• Work is performed in a professional office setting requiring extensive use of computers, data platforms, and communication tools. The position involves frequent interaction with internal stakeholders across departments.
• Regular use of a CRM, lead management, and order confirmation software.
• Prolonged periods of sitting at a desk and working on a computer.

Equal Opportunity Employer

Expo Home Improvement provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law.

Americans with Disabilities Act (ADA)

Expo Home Improvement complies with the ADA and will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.