Guest Service Manager

52 minutes ago

Gainesville, Georgia, United States The Dock @ Crayton Cove Full time

Company Overview

TEI Hospitality is hiring to join our team

We are looking to hire a Hospitality/Guest Service Manager who will have the exciting opportunity to inspire teams and drive success across two of our unique restaurant locations. As a Hospitality/Guest Service Manager, you will lead front-of-house operations while delivering outstanding hospitality. The ideal candidate is an experienced restaurant leader who thrives in a fast-paced environment and is passionate about creating memorable guest experiences.

Pelican Pete's is a well-loved tiki-style restaurant on Lake Lanier in Gainesville, GA. At Pelican Pete's, we're all about having a good time. As Lake Lanier's only floating tiki bar and restaurant, we offer a one-of-a-kind waterfront experience featuring unbeatable lake views, live music, and some of the best food and drinks on the lake. Centered around good food, good drinks, and good times, Pelican Pete's continues to be a favorite gathering place for locals and visitors alike.

Rays at Killer Creek is an upscale steakhouse located in Alpharetta, GA that blends a sophisticated lodge-like atmosphere with a menu of hand-cut prime steaks and the freshest seafood. It's a premier destination for special occasions, offering an award-winning wine list and a celebrated Sunday brunch buffet. Guest enjoy various dining experiences from live music in a coastal-inspired main room to a more relaxed setting on the covered outdoor patio.

RESPONSIBILITIES:

  • Lead, train, and mentor front-of-house staff to ensure exceptional service standards
  • Manage daily front-of-house operations and provide hands-on leadership during service
  • Engage with guests to ensure satisfaction and promptly resolve concerns
  • Oversee opening and closing procedures for the restaurant
  • Maintain cleanliness, organization, and presentation of dining and guest areas
  • Handle guest complaints professionally and efficiently
  • Collaborate with management to implement service standards and operational improvements
  • Monitor service flow and staff performance to ensure smooth operations
  • Foster a positive, professional, and team-oriented work environment
  • Adhere to all company policies, procedures, and service standards

REQUIREMENTS:

  • Proven experience in restaurant management or guest service leadership
  • Strong interpersonal, leadership, and communication skills
  • Ability to motivate and manage a team in a high-volume environment
  • Excellent organizational and problem-solving abilities
  • Ability to remain calm and professional in challenging situations
  • Flexible availability, including nights, weekends, and holidays
  • Must be authorized to work in the U.S. and provide proper documentation

Preferred Qualifications:

  • Experience managing a high-volume casual dining restaurant
  • Knowledge of restaurant POS systems and scheduling software

BENEFITS:

  • Competitive Salary
  • Performance-Based Bonus Opportunities
  • Medical, Dental and Vision
  • Paid Time Off
  • Career Growth and Advancement
  • Supportive Team Environment
  • Equal Employment Opportunity

Compensation:

Salary plus performance-based bonus opportunities

Required Skills:

Guest Service

Leadership

Teamwork

Communication

Attention to Detail

Problem-Solving

Ability to Work Under Pressure

Organizational Skills

Adaptability

Positive Attitude

Work Ethic

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Guest Services Representative-

    5 hours ago

    Gainesville, Georgia, United States TownePlace Suites Gainesville, GA Full time

    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the TownePlace Suites in Gainesville, GAJob Purpose:Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services....

  • Environmental Services Operations Manager

    15 hours ago

    Gainesville, Georgia, United States Aramark Full time

    Job Description$2,500 SIGN-ON BONUSAramark Healthcare+ is seeking an Environmental Services Operations Manager to join their team at Northeast Georgia Healthcare System in Gainesville, GA. The Environmental Services Operations Manager is responsible for developing and executing facilitysolutions to ensure all health and safety standards are met. The...

  • Restaurant Manager

    6 hours ago

    Gainesville, Georgia, United States Gainesville Huddle House Full time

    Job SummaryWe are seeking an experienced and dynamic Restaurant Manager to oversee daily operations in a fast-paced dining environment. The ideal candidate will possess strong leadership skills, extensive food service management experience, and a passion for delivering exceptional customer service. This role involves managing staff, ensuring food safety...

  • Restaurant Managers

    2 hours ago

    Gainesville, Georgia, United States Culver's Full time

    Culver's is looking for Restaurant ManagersIf you have a passion for restaurant industry and desire to serve others, then this job is for youWe offer:Competitive wagesHealth Care Access ProgramBonusesComprehensive training programsCareer developmentMeal discountsPaid time off and insurance benefitsAnd much, much moreResponsibilities:Run shifts effectively to...

  • Service Center Manager

    6 days ago

    Gainesville, Georgia, United States Arrow Exterminators Full time

    Posted 01-Dec-2025 (EST)1007 - Gainesville GA542 South Enota Drive Northeast, Gainesville, GA, United States65,000 per yearFull TimeBranch ManagerArrow Exterminators is looking to hire a full-time Branch Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and...

  • Hotel Sales Manager

    6 hours ago

    Gainesville, Georgia, United States McKibbon Hospitality Full time

    What Makes a McKibbon Sales Manager - OEM?As a key member of the hotel team, the Sales Manager has influence and accountability for the revenue generation of the property. Reporting to the General Manager or Director of Sales, the Sales Manager will be responsible for maintaining the highest level of competencies to help the property to achieve its business...

  • Shift Manager

    2 hours ago

    Gainesville, Georgia, United States Lennys Grill & Subs Full time

    Lead operations of the restaurant and provide a great experience, Every timeManage a staff of 10-15 and develop them to have fun while serving our guestsHave a high attention to detail and seek growth opportunitiesCleaning in accordance with the brand sanitary standardsPerform other job-related duties as assigned or required

  • Service Delivery – Agreements Manager

    7 hours ago

    Gainesville, Georgia, United States Leidos Full time $92,300 - $166,850

    Looking for an opportunity to make an impact?Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We...

  • Service Drive Valet

    1 hour ago

    Gainesville, Georgia, United States milton martin toyota Full time

    :Join our Service Team as a ValetAre you someone who enjoys staying active, working with people, and being around cars all day? Milton Martin Toyota is looking for a professional, customer-focused Service Drive Valet to join our high-performing service team. This role is more than just parking cars: it's about creating a seamless, welcoming experience for...

  • Night Auditor-TownePlace Suites by Marriott Gainesville, GA

    5 hours ago

    Gainesville, Georgia, United States TownePlace Suites Gainesville, GA Full time

    Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the TownePlace Suites by Marriott in Gainesville, GA.Night Auditor (Overnight Shift 11 PM-7 AM)Job Purpose:The Front Desk Night Auditor is often the first point of contact and the first impression for guests....