Supervisor - Parking Attendant (Non-Driving0

$1,000 Signing/Retention Bonus*

Plus Earn ANOTHER $1,000 for EACH new friend you refer who is hired**

Supervisor - Parking Attendant (Non-Driving)

Pay Rate: $22.00 per hour 

Job Type: Full-time

Location: Boston, MA 

Shift & Schedule: Monday - Friday 3:00PM - 11:00PM

Must Have: Prior customer service experience

Applications will be accepted until job is closed.

Pilgrim Parking is currently hiring a Attendant Supervisor for full-time opportunities to start immediately. 

What we're looking for:*

• Help motivate and lead staff in promoting teamwork and a customer service environment.
• Respond to customer inquiries and complaints and assist with completing accident/incident reports.
• Assist with training, scheduling, and evaluation of staff.
• Communicate with staff on a regular basis and communicate policy changes, new programs, and operational changes.
• Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies.
• Reconcile daily bank reports and ticket logs and identify discrepancies as applicable.
• Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable.
• Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management.
• Enforce policy/procedure, rules, and regulations.
• Provide the company's standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer at the end of the interaction.

What's in it for you?

• We promote from within - park your career here
• Free Parking**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)*
• Wellness is provided according to city or state mandates

Must haves:

• High School degree or equivalent preferred.
• One yearof related customer service experience preferred.
• Parking experience preferred.
• Ability to read, comprehend, and communicate effectively both verbally and through written and electronic correspondence.
• Must have a valid DMV driver's license with at least 3 years of driving experience.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Ability to safely drive a standard or automatic transmission vehicle.
• Ability to lead in a fast-paced environment.
• Ability to provide customer resolution in a professional and friendly manner.
• Exhibit leadership, coaching and motivational skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Good to haves:

• Customer service: 1 year+

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: the employee will be required to stand, walk, sit, use hands-to-fingers, handle toolsor controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objectsup to 25lbs.

Work Environment: the employee may be subjected to weather conditions prevalent at the time. Theemployee is regularly exposed to fumes and airborne particles. The noise level in this work environmentcan range from minimal to moderate.

*This list is not all-inclusive. The full job description will be provided at your interview.

** Free parking while on shift at your assigned Propark location.

Pilgrim is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.